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Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
- Hotels
- Marietta, GA
About this business
Location details
2239 Powers Ferry Rd., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The furnitures and other stuffs are good, but the smell inside the room was terrible, even they have a note, "no smoke" others visitors did, and we can perceive the smell like a punch in our face. Too bad, too poor!!
Business response:
Thank you for being our guest. Although we try to strive to deliver guests with a fresh environment, we apologize as this wasn't your experience. Your feedback for the odor is shared with the housekeeping team to do a deep cleaning of your room ensuring we are well-poised on your next visit. Please consider giving us another chance to provide you with a much better stay on a future date. Sincerely, Hotel Management
This property was terrible. From the sketchy people loitering to the unkempt grounds to the disgusting state of the common areas such as the lobby & public restroom. When we told the clerk at the desk we wanted to cancel there was an immediate shift in mood. The staff and loiterers made very negative comments & made us feel very uncomfortable. We never got asked to be accommodated or to have our money refunded. We NEVER got to the room. It was that bad. Do not stay here.
Business response:
Thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We would like to regain your trust and hope you will give us that opportunity in the future. Sincerely, Hotel Management
Staff were amazing, room was dirty and outdated. The smell was awful, i could only use the room to shower.
Business response:
We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property and it’s overall cleanliness will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
I did not like that there were no towels and front desk stated that they do not bring towels to room, that I would have to come downstairs and get towels.
Business response:
Thank you for being our guest. We apologize our hotel and amenities were not to your expectations. Our hotel is designed for guests staying a week or more at a time, who prefer a home-like living experience. So we certainly understand why you may have found our amenities a bit different than traditional hotels. Please revisit us so we can make it up to you. Sincerely, Hotel Management
One of the worst rooms ever! Hotel is run down and needs updating. Room was dingy and dirty. Found remnants of previous guest’s food on floor between bed and window. There was not even a toilet roll holder in the bathroom. Only one towel in the shower area. Air conditioner barely functioned. Microwave had rust on the bottom of the door!! Thank goodness I got there late at night and was able to leave early in the morning. Breakfast was a joke. I’m not sure you could pay me to ever stay there again.
Business response:
Jim, please accept our sincerest apologies as your room was not in a spotless condition as it should have been and regret your stay was a pleasant one. We aim to exceed all our guests' expectations - especially the cleanliness of our facility - so we are sorry that this was not your experience. We will be more diligent following established protocol so we do not repeat what you experienced. Also, your review regarding the HVAC unit has been shared with our maintenance team to review and rectify it immediately. We hope you wi... read more
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
This was only a short visit but I was upset because the water did not get hot. The sink stopped up after washing my hands upon entering the room and the entire time the water never drained out. When entering the room the window was open. The only good part was checking in because the young lady at the front desk who checked me in was very pleasant. Absolutely love her personally, great customer service honey.
Business response:
Thank you for being our guest. Please accept our apologies for the maintenance issue which impacted your stay with us. We appreciate you bringing these issues to our attention, and we want to let you know our team is already working to address the problems you mentioned. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area Sincerely, Hotel Management
Sheets were smelly..Staff never at the desk. Would never stay there again
Business response:
Thank you for returning back to us. A clean and comfortable stay is any guests’ initial expectations, and we apologize for not meeting it. Also, we apologize for the front desk associates not being available when needed. Your feedback has been shared with every department involved. We are working hard to deliver the type of hospitality that you should always expect from us, and we hope you will consider giving us another chance on your next visit to the area. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
How is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. rated?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. has a 3.3 star rating with 2,195 reviews.
When is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. open?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. is open now. It will close tomorrow at 12:00 a.m.