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Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
- Hotels
- Marietta, GA
About this business
Location details
2239 Powers Ferry Rd., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences you experienced during your stay with us. We make every effort to be perfect, but sometimes we fall short. We hope you will consider giving us a chance in the future so we can provide you with the experience you should always expect from us. Sincerely, Hotel Management
The front desk associate was very rude, Beth I think her name was. I was harassed and disrespected. I had to instantly cancel my reservation because I felt so uncomfortable. This was a very unprofessional and unpleasant experience I hope to never experience again.
Business response:
Jessica, we appreciate you taking the time to provide feedback. We apologize for the behavior of our employee and that we were unable to accommodate you at our hotel this time. We have shared your remarks with our team in an effort to prevent anything like this from happening again. We assure you that the scenario you described does not reflect our standards. We understand the frustration and truly hope you will offer us another opportunity to serve you. Sincerely, Hotel Management
The night attendant was horrible!! When we got to our room, there were dishes sitting outside the door and right across the halls from our room. There was also a knife left in front of the elevators, not sure if it was the hotels or someone tried to stab someone. The night attendant wasn’t phased about the info she was giving about the knife. I wouldn’t recommend anyone staying here.
Business response:
Jo, we offer our sincere apologies for the cleanliness issue and the poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Horrible front desk service. The front desk attendant was very rude and made disrespectful comments. I won’t ever be staying with Extended Stay America again.
Business response:
We sincerely apologize regarding the rude behavior of our team members. This is not the impression we like our guests to leave with. Your feedback will be used as a training tool to improve our service going ahead. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The service was NOT ok and there were major concerns with our room. It was very obvious that upper management does not equip the property or it’s staff with the basic tools to run this hotel efficiently. Therefore, we have made it a point never to stay with anyone associated with this establishment. Wasted time and money.
Business response:
We apologize for the issues concerning your room and the service provided by our team. Your feedback is shared with the appropriate teams to ensure we deliver superior hospitality making each guest’s stay as comfortable as possible. What you experienced is clearly not acceptable, but we would like you to consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We were disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Poor customer service, was given a room that wasn’t clean....
Business response:
We apologize we did not fully meet your expectation during your stay. We have addressed your concerns with the housekeeping staff to be more diligent going ahead. Thank you for being our guest, and we would love the opportunity to welcome you again soon. Sincerely, Hotel Management
Hot water was not working properly had to run the water for 15 minutes before it got hot
Business response:
David, thanks for staying with us and evaluating our hotel. We apologize for the trouble you had with our plumbing during your stay. Our team is giving this their undivided attention, and we hope we have another opportunity to show you our hospitality in the future. Sincerely, Hotel Management
Isolated location.....extremely difficult to find this motel. Mandatory 3PM check in; no running water (temporary.....repairs); non compliance for first floor room (handicap guest); Skimpy breakfast offering; Desk clerk was scarce. P.S. Only positive: Wi Fi works!
Business response:
Joseph, thank you for reviewing our hotel. Please accept our apologies for not living up to your expectations. We want every guest to have a comfortable experience, and regrettably, we did not succeed in your case. We will be working with the staff to ensure we are more diligent going forward. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
How is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. rated?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. has a 3.3 star rating with 2,195 reviews.
When is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. open?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. is open now. It will close tomorrow at 12:00 a.m.