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Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
- Hotels
- Marietta, GA
About this business
Location details
2239 Powers Ferry Rd., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
I didnt like anything about the property. It was under construction, the whole place smelled like pot, and they put my kids on a different floor than me. Not a good place for kids to be. Scary
Business response:
Dear Guest, thank you for sharing your concerns with us. We apologize your stay was less than perfect. Your experience is not representative of our usual performance, and your accommodations not up to the standards you deserved. We regret falling short of your family's expectations. Please feel free to contact our Hotel Management's office directly to provide further information so we can make specific improvements. Your safety and satisfaction is number one and we hope to earn back your trust in our hotel. Sincerely, Hotel ... read more
Business response:
We sincerely apologize for not meeting your expectations and for not delivering an exceptional experience. While it is always our attempt to deliver an outstanding visit to each guest, we are disappointed that we did not meet this goal during your stay. Please consider giving us another opportunity the next time your travels bring you this way. Sincerely, Hotel Management
Unbelievable! The night manager (forgot his name) was great. The hotel halls are very dark. The rooms are (switched twice) are less then dirty. The rooms have never seen a duster. The bed was nasty. I was afraid to put my clothes away. And to make matters worse. There in the hall waited a lady who was clearly under the influence of drugs (she was a junkie) The bathroom on the first floor SMH
Business response:
Dear Guest, thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, Hotel Management
Business response:
Anupkumar, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Paul, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The room hadn't been dusted...turned the ac on and the smell was HORRIBLE. It smell like old feces. The phone...all the buttons was missing except about 6 of them. The handset was not plugged in and the plug in the wall was disconnected from the phone and the wall. I stayed because this room was not refundable.
Business response:
Please accept our sincere apology for the difficulties you encountered in your room. We appreciate you bringing these issues to our attention. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Stay away I arrived late - 2 am. Front desk said I was billed a no show and if I wanted a room. I would need to rebook my reservation and pay a second time for the no show room. What a garbage operation. My reservation was for the whole week and they put me in a room where the hall way had wet smelly carpet and they were running big fans in the hallway. They were so big I could hear them in my room. The room was not clean but it was 3 am so I took it. This place is total garbage. Oh and my room smells like smoke.
Business response:
Jeffery, our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate the feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every guest. Sincerely, Hotel Managem... read more
We stayed there for 2 days and wifi never worked. We called front desk few times and they were not helpful at all. Staff was rude. The register us in different room thn where we were staying. It was awful ugh
Business response:
Thank you for your review. We apologize for the inconvenience you experienced with the Wi-Fi connection and for the discourteous behavior you encountered from our staff. Please know we have contacted our service provider and are happy to report that everything is now up and operating as it should be. We have also discussed your feedback with our team to remind them our main goal is to provide outstanding customer care to our guests. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Manag... read more
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
How is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. rated?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. has a 3.3 star rating with 2,195 reviews.
When is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. open?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. is open now. It will close tomorrow at 12:00 a.m.