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Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
- Hotels
- Marietta, GA
About this business
Location details
2239 Powers Ferry Rd., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was nice and clean. The hotel was understaffed, I had to wait for someone to come at the desk. I was disappointed in the fact that there was continental breakfast but rather a grab and go which was mostly empty. I was on the first floor at the end of the hall and people were always going in and out the exit door which was really loud. Overall I was disappointed because I had remade the reviews before booking the hotel and it was nothing like the reviews said.
Business response:
Thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Terrible altitudes from front desk and Manager. Roon smell like old dish water. Mold was in restroom. Noisy in hotel. Couldn't sleep and door wouldn't close all the way. Hotel need to be shutdown! PERIOD!!!!
Business response:
Thank you for your feedback. Please accept our apologies for the difficulties you encountered during you were here. We assure you that we have discussed your feedback with the concerned teams, and we’re taking appropriate measures to fix the issues you mentioned. We hope you will give us the chance to make it up to you. Sincerely, Hotel Management
Nothing room was very generic. Bullet holes in the walls
Business response:
Please accept my sincere apology for the difficulties you encountered with your room. We appreciate you bringing these issues to my attention and assure you that corrective measures have been taken. Our team's first priority is making sure that every guest has a comfortable stay, and this time we really missed the mark. We truly regret the inconvenience it caused. We hope you will reconsider and give us an opportunity to serve you in the near future. Sincerely, Hotel Management
Hard to find at night due to poor signage. No ice machines in building. Taxes are around 20%. Breakfast sparse and prepackaged. Facility needs general maintenance done.
Business response:
Thank you for the feedback. Please accept our apologies for failing to provide you with a stay that met your expectations. Although we make every effort to be perfect, sometimes we fall short. Kindly note we have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have ice machines. Your feedback with regard to the condition of our property and the breakfast offerings are discussed with the appropriate individuals as it will help us improve our future guest experiences. Plea... read more
Ro The room itself was nice at first,until I seen four roaches within a couple of hrs,Checking out the next day,I told the manager bout it,her reply,,I'm sorry!!!
Business response:
Reginald, we apologize for the inconvenience caused due to the cleanliness issue you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Not a good experience The hotel itself was fine. The issue I had was being harassed in the parking lot by the police. This is a non-smoking hotel that doesn't have any accommodating space for folks who smoke. My coworker and I we're sitting in our car smoking when the police pulled up demanding to know if we were staying there and even after we proved that we were they still made us get out of the car, patted us down and searched the car. There was nothing in the car. They stated that this was at the request of hotel managem... read more
Business response:
Susan, we appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we offer apologies for the unfortunate incident. We hope the positive aspects of your stay will help you choose us again on your next trip to our area. Sincerely, Hotel Management
Dirty room: empty chip bag behind the garbage can in the bathroom, dirty carpet right there with large dried spill obvious as soon as you get in and pillows that looks original with the building!! Had two HVAC unit and the bedroom one was clinging so loudly could not be used the first night - was repaired after mentioning it to the front desk. I liked the kitchenette; had oatmeal and coffee for breakfast in the morning in the common area.
Business response:
We apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service and facilities moving forward. Also, your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. We urge you to choose us again as we are confident your next stay will be a much better one. Sincerely, Hotel Management
Wasn’t clean service was not good
Business response:
Braden, thank you for choosing us. We offer our sincere apologies for the cleanliness issue and poor service you received from our associates. We consider your feedback very important, and thus it has been shared with the concerned teams, and we will take the appropriate steps to prevent these problems from happening again. We hope you’ll give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Powers Ferry Rd.
How is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. rated?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. has a 3.3 star rating with 2,195 reviews.
When is Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. open?
Extended Stay America - Atlanta - Marietta - Powers Ferry Rd. is open now. It will close tomorrow at 12:00 a.m.