Extended Stay America - Atlanta - Marietta - Windy Hill

Business response:

Wow - Todd, thanks for being our guest. Our top priority is for you to have an enjoyable stay and from your five-star rating, it appears that we succeeded in that. It was a pleasure having you at Extended Stay America, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

It was a pleasure to have you as our guest at Extended Stay America. We are delighted to read you liked our outstanding service and that you found us to be a good value. Reviews such as yours mean a lot! We look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

We apologize that we dropped the ball in so many areas during your recent stay at our hotel. We take your feedback seriously and will make changes so that these types of incidents do not occur again. We continually strive to deliver service that goes above and beyond our high standards. We hope that you will consider a return visit so that we can provide you with the service excellence that you should have experienced during this stay. Sincerely, Hotel Management 

Business response:

Diane, we appreciate your gracious rating about your stay at Extednded Stay America. It means a lot for us to learn that we were on par with your expectations. Thank you for being our guest, and we look forward to your future visit. Sincerely, Hotel Management 

Business response:

Andy, thank you for your fabulous review and letting us know your visit to Extended Stay America was exceptional. It was a pleasure having you as our guest, and we look forward to welcoming you again in the near future. Sincerely, Hotel Management 

Business response:

Noelette, thank you for your recent stay and for your candid feedback. We want all of our guests to enjoy their stay, and we apologize for any inconveniences you experienced. On a future visit, we would be very appreciative if you would alert the front desk of any issues so they can be resolved immediately. Our entire team is dedicated to ensuring a positive experience for our guests while they are away from home. Thank you again for your feedback, and we would love to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for sharing your experience with us! I am disappointed to know the breakfast we serve was not as per your expectations. We will make a note of your feedback as we plan any changes to our complimentary grab-and-go breakfast. We hope the other positive aspects of your visit will give us an opportunity of welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We are happy tpo know your overall experience was pleasant. With that said, we’re sorry you were not happy with our hotel policies. I would also like to inform you that, to respect the privacy of our long term guests, our housekeeping service is conducted on a weekly basis, although we are always happy to provide this at your request for a minimal fee. We hope the positive aspects of our visit will encourage you to choose us again in the future. Sincerely, Hotel Management 

Business response:

Thank you for your fantastic review! We're pleased you stayed at Extended Stay America and even more pleased that you were completely satisfied. We look forward to having you as our guest again soon! Sincerely, Hotel Management