Extended Stay America - Atlanta - Marietta - Windy Hill

Business response:

Irma, thank you for your stay with us, and we appreciate you taking the time to share your rating. Our goal is to provide an excellent experience for every guest, we always want to know if there is anything we can do to improve your experience while you are here as we would love to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager 

Business response:

Thank you for being our guest and for taking the time to review your experience at Extended Stay America - Atlanta - Marietta - Windy Hill. It's so nice to know you that you had a comfortable stay and were pleased with the exceptional service from our staff. We appreciate your business and look forward to seeing you again soon. Sincerely, General Manager 

Business response:

Thank you for being a guest at our hotel. We are pleased to know you enjoyed your overall stay and that our location worked well for your needs. It was a pleasure hosting you, and we hope to have the opportunity to welcome you back soon! Sincerely, General Manager 

Business response:

It is disappointing to read your comments about our staff, we apologize for this less than positive interaction. Our goals are to welcome our guests with a friendly, efficient check in experience and carry that through our guests entire stay. Additionally, we never want to mislead our guests, we apologize our offerings were not to your expectations. Our guests which do not have breakfast in their fully equipped kitchen typically find our breakfast bars, muffins, hot cereal, coffee and tea a perfect solution and a value add. ... read more

Business response:

We want to thank you for the comments you provided about your experience at our property, and apologize for what was clearly an unsatisfactory stay. We are extremely disappointed to have let you down. We work hard to provide the cleanest environment for all of our guests. This involves deep cleaning our rooms after our 4-legged guests stay so the suites will be fresh smelling for our guests. We will revisit our deep cleaning program to see where we can make improvements so future guests are not similarly impacted. We hope yo... read more

Business response:

Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager 

Business response:

We appreciate you choosing to stay at Extended Stay America - Atlanta - Marietta - Windy Hill and taking the time to write a review. It's great to know you had an enjoyable stay and you found us to be a good value. Thanks for all of your great feedback, and we look forward to your next stay! Sincerely, General Manager 

Business response:

Rainna, thank you for being our guest at Extended Stay America - Atlanta - Marietta - Windy Hill. It’s our pleasure knowing you had an overall great stay and loved our outstanding service. We look forward to welcoming you back soon. Sincerely, General Manager 

Business response:

Thank you for your visit. We are glad to see you had an overall good stay, but I am sorry for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager