Extended Stay America - Atlanta - Marietta - Windy Hill

Business response:

Dear Bridgette, Thank you for being our guest. It is disappointing that you were unhappy with the cleanliness issues on arrival at the hotel. We apologize for your problems with our elevators, understand your frustration, and sincerely regret the temporary inconvenience. Thank you for your patience and understanding. Our technical team is already at work, so ensure it is fixed on a priority basis. We appreciate hearing from our guests and hope you will stay with us again for a more seamless experience.Sincerely,Hotel Managem... read more

Business response:

Dear Nanetta, Thank you for sharing your feedback. We’re sorry that your experience did not meet your expectations. We aim to provide a convenient and comfortable stay for all our guests, and we fell short in your case. Our kitchenware is on request, we understand how this may have felt inconvenient during your stay. We will consider your comments to evaluate how to meet our guests’ needs better. Your feedback about the bathroom and the overall value of your stay is well-noted. Thank you again for your review. We hope to hav... read more

Business response:

Dear Jason, Please accept our apologies if our room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to help you. Smoking is never allowed on the hotel premises. Please revisit the area the next time you are there to show you our commitment to exceptional hospitality. Sincerely,Hotel Management 

Business response:

Dear Christopher,We sincerely apologize for the challenges you faced during your stay. It's disappointing to know that the condition of the hotel did not meet expectations, especially regarding unpleasant conditions and maintenance issues. Your feedback is invaluable, and we are working diligently to address these concerns. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management 

Business response:

Dear Cameron, Thank you for taking the time to evaluate our hotel. We are very disappointed that we did not meet your expectations regarding the cleanliness and the condition of the property. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details, and we are very grateful for your patience. Your feedback is much appreciated, and we hope you will give us another chance to prove we are committed to providing outstanding hospitality. Si... read more