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Extended Stay America - Atlanta - Marietta - Windy Hill
- Hotels
- Marietta, GA
About this business
Location details
1967 Leland Dr., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Deactivated our badges with still having 1 more day to stay. Our door would auto latch itself as well.
Business response:
Dear Cody, We sincerely apologize for your distressing experience while with us. It's concerning to read about the issues you encountered, and we assure you that this is far from what we want our guests to experience. We are investigating the problems you've raised and will take the necessary actions to ensure such incidents do not happen in the future. We understand this has been a very stressful time for you, and we will do our utmost to rectify the situation. Our front desk team is always there to help you. Have a great d... read more
The property elevator did not work and we was on the third floor
Business response:
Dear Gwendolyn, Thank you for being our guest. We are sorry for the disappointment and inconvenience caused by the sudden breakdown of the elevator during your stay with us. Your remarks about the same have been noted, and our technical team is already working to fix the problem as soon as possible. Considering this unusual case, please give us another chance, and we will surely provide you with the outstanding stay you deserve.Sincerely,Hotel Management
Just Ok Overall the room was very clean. The biggest issue with the room would be the tub and sink would not drain and elevator was out of order
Business response:
Dear Guest, Thank you for choosing us and sharing your remarks about your clean room. However, we regret the overall experience you had to suffer on this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. While we address... read more
Booked through hotels.com. Get to the hotel to check in only to see a sign at the front desk that states that a $100 deposit has to paid at the time of check in. This isn't stated on the website or hotels.com. Front desk clerk was trynna to convince me that all Extended Stays are the same way and their not. As far as I know only this location. We didn't stay and had to book another room at another location that does not charge the extra $100 deposit. Staff was very unprofessional. Look as if both were somewhere sleeping. Lou... read more
Business response:
Dear Gracie,Thank you for choosing us and sharing your comments. We apologize for not providing you with a good hotel experience. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please allow us to host another occasio... read more
You will stand at the front desk without anyone there! When I arrived I stood there for awhile without a lady coming up. It’s NOISY! And also I wasn’t aware animals are allowed. So you will be hearing lots of barking and can hear the person next door to you as if they are in the same room. Bathroom doesn’t have a vent, the AC under the window made a horrendous noise that I had to turn it off. Read the review for yourself, STAY AWAY! My last and final issue is that I was so done being there that I checked out a day early. I w... read more
Business response:
Dear Adam, Thank you for choosing us. We apologize for the issues that impacted your time. We never mean to disappoint our guests, and we appreciate you bringing these concerns to our attention. Our top priority is to take care of our guests, so please be assured that we will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. Please allow us to host you again so we can have an opportunity to provide you with a better experience.Sincerely,Hot... read more
Parking area was limited. On arrival- 2 police cruisers and suspects in handcuffs were on sidewalk of the property. We called for late arrival and we're told that check in is closed between 12AM and 3AM. The desk clerk was able to get the check in done due to a delay in their system going down.The elevator was out of service. All fire doors were propped open with various items(box, towel,etc). Side exterior door had a crumpled pack of cigarettes inserted to prevent it locking. The room itself was decent, but not reflective o... read more
Business response:
Dear Michael, Thank you for taking the time to review our hotel. We completely understand how the events you experienced detracted from your stay and made it less relaxing and seamless. Our goal is to create exceptional and memorable experiences for every guest, so we sincerely apologize that we fell short in your case. Your feedback is essential to us, and we appreciate you bringing these concerns to our attention. We're committed to addressing these concerns and ensuring that every guest receives the highest level of servi... read more
The elevator was broken only stairs available, the building and rooms had a terrible odor. I couldn’t even bring myself to stay for the night. I checked out and left. I will say technically the room itself was nice but the odor was terrible.
Business response:
Dear Carmen, We apologize for your negative experience during this visit. We will address the aforementioned issues with the team to ensure that such occurrences are effectively mitigated and avoided in further instances. This incident is not a typical event at our establishment, and we sincerely hope you will consider selecting our hotel for future visits to see our advancements.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Windy Hill
How is Extended Stay America - Atlanta - Marietta - Windy Hill rated?
Extended Stay America - Atlanta - Marietta - Windy Hill has a 3.4 star rating with 1,956 reviews.
When is Extended Stay America - Atlanta - Marietta - Windy Hill open?
Extended Stay America - Atlanta - Marietta - Windy Hill is open now. It will close tomorrow at 12:00 a.m.