This profile has been claimed by the business owner or representative.
Extended Stay America - Atlanta - Marietta - Windy Hill
- Hotels
- Marietta, GA
About this business
Location details
1967 Leland Dr., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a good stay. The only good thing was it was right off the highway. The parking lot had trash and the grass had dog poop. The kitchen was old, some drawers in dresser would not stay closed, tv remote did not work properly. Was not a good choice, would not go back.
Business response:
Dear Linda, We apologize for the inconvenience you experienced during your recent stay. Your feedback is valuable to us, and we regret that we fell short of your expectations. We are actively working to address the issues you mentioned, including cleanliness in our parking areas and ensuring all amenities are in proper working order. Please know that we take your comments seriously and will use them to improve our services for future guests. Thank you for bringing these matters to our attention, and we hope to have another o... read more
Property needs major updating and remodeling. Needs better disposal of trash.
Business response:
Dear Linda, Thank you for choosing us. We aim to offer a satisfactory hotel experience, but we regret that you were disappointed with the issues and also that you felt the need to update our rooms. Your remarks are important and will be shared with the team concerned for any future upgrades. In the meantime, our housekeeping team is reviewing the room allotted. We hope you stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management
The place was OK to stay. There are bugs in the rooms not very clean. They advertise breakfast but it is a muffin and a granola bar nothing more.
Business response:
Dear Jana, Thank you for being our guest. Although you were satisfied with the location of your trip, we regret the inconvenience caused while you were here. It is sad to know that you found the rooms were not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping and pest control team to reiterate the importance of o... read more
Very disappointed They are pet friendly. I had a letter from my Doctor that they wouldn’t except and charged $25. The elevator didn’t work had to use stairs. Halls, stairs and lobby floor was filthy needed to be vacuumed. Broken glass on sidewalk when we walked out the door. No ice. High taxes
Business response:
Dear Debra,We regret the problems you suffered during this visit. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. Please allow us another time to host and give... read more
El personal no atiende no están en la oficina andan paseando
Business response:
Dear Hermelinda, We are sorry for the discomfort caused by the front desk team's unavailability during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. This will assist us in enhancing our service and guest experience. We assure you we are working hard to improve. We would be honored to have you stay with us again.Sincerely,Hotel Management
It stank of marijuana and cigarettes, was covered in roaches, the elevator was down, and the air conditioner tried to deafen you every time it turned on. Overall, I’ll never stay here again. The staff were friendly, but that’s about the only redeeming quality.
Business response:
Dear Nelson, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. We regret the issues you had and will address them as soon as possible, as we always want a happy customer. We apologize for all the problems that impacted your time with us. On the positive side, it is nice that you were pleased with the staff. Allow us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Place is dirty, room is dirty, bathtub is nasty can’t even shower. Elevator is broken. Gave us a chance to cancel but everything was booked. Only room available were on the 3rd floor without elevator. Room smells awful.
Business response:
Dear Jazmin, We deeply regret the unacceptable conditions you encountered during your stay. Maintaining cleanliness and functionality is crucial, and we apologize for falling short in these areas. The inconvenience of a non-operational elevator and the state of your room is not reflective of our standards. We appreciate your patience and feedback, which helps us address these issues promptly. Please reach out to our customer service team so we can make amends and ensure a better experience in the future. Thank you for bringi... read more
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Windy Hill
How is Extended Stay America - Atlanta - Marietta - Windy Hill rated?
Extended Stay America - Atlanta - Marietta - Windy Hill has a 3.4 star rating with 2,052 reviews.
When is Extended Stay America - Atlanta - Marietta - Windy Hill open?
Extended Stay America - Atlanta - Marietta - Windy Hill is open now. It will close tomorrow at 12:00 a.m.