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Extended Stay America - Atlanta - Marietta - Windy Hill
- Hotels
- Marietta, GA
About this business
Location details
1967 Leland Dr., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The pictures on hotels.com are edited! Don't be fooled by the pictures. The parking lot was filthy littered with beer bottles and trash! Everything was filthy! Thankfully we didn't have to stay here much longer than checking in, sleeping, and checking out! As soon as we walked through the door we were greeted with filth..(pictures attached) Definitely not an "Extended Stay"!
Business response:
Dear Guest, Thank you for your feedback. We're sorry to hear that your stay did not meet expectations, particularly with the condition of the property. Cleanliness is essential, and we regret that this was not reflected during your visit. Your concerns will be shared with the team to ensure improvements are made. We appreciate you taking the time to share your experience and hope for the opportunity to serve you better in the future.Sincerely,Hotel Management
While the front desk lady was very friendly and helpful, the bed was so hard and uncomfortable that I couldn’t possibly rate the place well.
Business response:
Dear Alyssa, Thank you for being our guest. It is nice knowing you had some great encounters with our front desk associates and found them helpful. However, we are sorry for the uncomfortable bed that disappointed you and impacted the overall hotel experience. We will note your comments for the housekeeping team to review and take action. Please return, and we will serve you again with better memories.Sincerely, Hotel Management
Nightmare at Extended Stay! Horrible smell. Not clean. Great staff they went above and beyond. I really appreciate their service. Hotel needs updating and new furniture.
Business response:
Dear Wade, Thank you for being our guest. We are sorry for not meeting your room's cleanliness expectations. We will instruct our team to recheck the rooms before delivery as we advance. Your feedback is important to us, and we have shared it with the housekeeping team to improve the condition of the room. On the positive side, our front desk team is always available to help you, and you had some great encounters with them, which is good to know. Please stay with us again and give us another opportunity to provide you with t... read more
Worse experience ever
Business response:
Dear Cesar,We sincerely apologize for yournegative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Allow us to review your case with the team and ensure what steps we can take as we move ahead. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Windy Hill
How is Extended Stay America - Atlanta - Marietta - Windy Hill rated?
Extended Stay America - Atlanta - Marietta - Windy Hill has a 3.4 star rating with 2,052 reviews.
When is Extended Stay America - Atlanta - Marietta - Windy Hill open?
Extended Stay America - Atlanta - Marietta - Windy Hill is open now. It will close tomorrow at 12:00 a.m.