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Extended Stay America - Atlanta - Marietta - Windy Hill
- Hotels
- Marietta, GA
About this business
Location details
1967 Leland Dr., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It stank of marijuana and cigarettes, was covered in roaches, the elevator was down, and the air conditioner tried to deafen you every time it turned on. Overall, I’ll never stay here again. The staff were friendly, but that’s about the only redeeming quality.
Business response:
Dear Nelson, Thank you for taking the time to post your review. We truly value our guests' comments and opinions. Sorry, we didn't meet your expectations. We regret the issues you had and will address them as soon as possible, as we always want a happy customer. We apologize for all the problems that impacted your time with us. On the positive side, it is nice that you were pleased with the staff. Allow us another chance to provide our usual service. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Place is dirty, room is dirty, bathtub is nasty can’t even shower. Elevator is broken. Gave us a chance to cancel but everything was booked. Only room available were on the 3rd floor without elevator. Room smells awful.
Business response:
Dear Jazmin, We deeply regret the unacceptable conditions you encountered during your stay. Maintaining cleanliness and functionality is crucial, and we apologize for falling short in these areas. The inconvenience of a non-operational elevator and the state of your room is not reflective of our standards. We appreciate your patience and feedback, which helps us address these issues promptly. Please reach out to our customer service team so we can make amends and ensure a better experience in the future. Thank you for bringi... read more
We booked a king room. They didn’t have any available. They said their elevators were broken and only had rooms on the third floor yet offered us a small room on first floor. We were only staying one night so it was ok.
Business response:
Dear Sandra, Although you had a satisfactory time with us, we apologize for the inconvenience you encountered upon arrival. We try our best to accommodate our guest's requests; however, there are times when we do not have the room available. We understand your frustration and regret disappointing you. Every member is committed to ensuring our guests have an excellent stay, but we regret this was not your experience when you found the non-working elevator and your choice of rooms available being on the third floor. Our techni... read more
No more this place First, we arrived at 3:45 (the arrival time was 3 pm) and we had to wait until 4 because the elevator was damaged and they were putting those who arrived on the first floor, the bed sat at the foot and I finished on the floor with everything and bed, the smell of food was penetrating, then I don't mind paying a deposit for the room as long as they tell me in advance and not in the lobby, such breakfast is a joke, only pastries and energy bars and placed on a small table, and we also had to inform them that... read more
Business response:
Dear Allan, Thank you for choosing us for your recent visit to our city. We regret the problems you suffered during this visit. The events detracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. We address the problems so they are attended to c... read more
The bed was uncomfortable, elevator was down
Business response:
Dear Hannah, We deeply regret any discomfort you experienced during your stay with us and apologize for the inconvenience caused by the elevator issue. Your feedback is invaluable to us as we continuously strive to improve our services. Please know that your concerns will be addressed internally to ensure a more pleasant experience for future visits. We appreciate your understanding and hope to have the opportunity to welcome you back for a more comfortable stay.Sincerely,Hotel Management
Old rooms, elevator was not working, had to carry bag to 3rd floor, no assistance offered, no coffee in the morning
Business response:
Dear Ute, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
The elevators do not work and the building smells
Business response:
Dear LA DONNA, Thank you for sharing your concerns with us. We sincerely apologize for the inconvenience caused by the non-functional elevators and the unpleasant odor. Your experience does not reflect our usual standards. Our maintenance and housekeeping team has been alerted to resolve the problem appropriately. We appreciate your feedback as it helps us improve, and we hope to have the chance to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Windy Hill
How is Extended Stay America - Atlanta - Marietta - Windy Hill rated?
Extended Stay America - Atlanta - Marietta - Windy Hill has a 3.4 star rating with 1,956 reviews.
When is Extended Stay America - Atlanta - Marietta - Windy Hill open?
Extended Stay America - Atlanta - Marietta - Windy Hill is open now. It will close tomorrow at 12:00 a.m.