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Extended Stay America - Atlanta - Marietta - Windy Hill
- Hotels
- Marietta, GA
About this business
Location details
1967 Leland Dr., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Nasty place Nasty place, really rude service. Cockroaches all over the place
Business response:
Dear Jennifer,We are truly sorry about the unpleasant conditions you faced during your stay, particularly regarding the service you received and the pest issues. This certainly is not the experience we want for our guests, and we take these matters very seriously. We will address the cleanliness and pest issue with our team to ensure our property meets the high standards. We will also share your feedback with our staff to reinforce the importance of providing respectful and attentive service. Thank you again for your feedbac... read more
I believe the staff did a great job with managing the clientele. However, on my last day I killed two roaches in the room. The room itself was decent.
Business response:
Dear Melissa, Thank you for taking the time to evaluate your stay and for sharing your feedback. We aim to maintain the highest standards; therefore, we apologize that this was not your experience. We appreciate you letting us know what you enjoyed and how we can improve.We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management
The pictures on hotels.com are edited! Don't be fooled by the pictures. The parking lot was filthy littered with beer bottles and trash! Everything was filthy! Thankfully we didn't have to stay here much longer than checking in, sleeping, and checking out! As soon as we walked through the door we were greeted with filth..(pictures attached) Definitely not an "Extended Stay"!
Business response:
Dear Guest, Thank you for your feedback. We're sorry to hear that your stay did not meet expectations, particularly with the condition of the property. Cleanliness is essential, and we regret that this was not reflected during your visit. Your concerns will be shared with the team to ensure improvements are made. We appreciate you taking the time to share your experience and hope for the opportunity to serve you better in the future.Sincerely,Hotel Management
While the front desk lady was very friendly and helpful, the bed was so hard and uncomfortable that I couldn’t possibly rate the place well.
Business response:
Dear Alyssa, Thank you for being our guest. It is nice knowing you had some great encounters with our front desk associates and found them helpful. However, we are sorry for the uncomfortable bed that disappointed you and impacted the overall hotel experience. We will note your comments for the housekeeping team to review and take action. Please return, and we will serve you again with better memories.Sincerely, Hotel Management
Nightmare at Extended Stay! Horrible smell. Not clean. Great staff they went above and beyond. I really appreciate their service. Hotel needs updating and new furniture.
Business response:
Dear Wade, Thank you for being our guest. We are sorry for not meeting your room's cleanliness expectations. We will instruct our team to recheck the rooms before delivery as we advance. Your feedback is important to us, and we have shared it with the housekeeping team to improve the condition of the room. On the positive side, our front desk team is always available to help you, and you had some great encounters with them, which is good to know. Please stay with us again and give us another opportunity to provide you with t... read more
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Windy Hill
How is Extended Stay America - Atlanta - Marietta - Windy Hill rated?
Extended Stay America - Atlanta - Marietta - Windy Hill has a 3.4 star rating with 1,956 reviews.
When is Extended Stay America - Atlanta - Marietta - Windy Hill open?
Extended Stay America - Atlanta - Marietta - Windy Hill is open now. It will close tomorrow at 12:00 a.m.