Extended Stay America - Atlanta - Marietta - Windy Hill

Business response:

Dear Cesar,We sincerely apologize for yournegative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Allow us to review your case with the team and ensure what steps we can take as we move ahead. Please give us another chance so we can leave a much better impression on your next visit.Sincerely,Hotel Management 

Business response:

Dear Linda, We apologize for the inconvenience you experienced during your recent stay. Your feedback is valuable to us, and we regret that we fell short of your expectations. We are actively working to address the issues you mentioned, including cleanliness in our parking areas and ensuring all amenities are in proper working order. Please know that we take your comments seriously and will use them to improve our services for future guests. Thank you for bringing these matters to our attention, and we hope to have another o... read more

Business response:

Dear Linda, Thank you for choosing us. We aim to offer a satisfactory hotel experience, but we regret that you were disappointed with the issues and also that you felt the need to update our rooms. Your remarks are important and will be shared with the team concerned for any future upgrades. In the meantime, our housekeeping team is reviewing the room allotted. We hope you stay with us another time so we can provide you with a much more enjoyable experience.Sincerely,Hotel Management 

Business response:

Dear Jana, Thank you for being our guest. Although you were satisfied with the location of your trip, we regret the inconvenience caused while you were here. It is sad to know that you found the rooms were not spotless and fresh, resulting in an unpleasant experience during your visit. We have checklists to inspect every suite after we have serviced it. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping and pest control team to reiterate the importance of o... read more

Business response:

Dear Debra,We regret the problems you suffered during this visit. The eventsdetracted from a relaxing and seamless visit are very understandable. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. Bringing these concerns to our attention is greatly appreciated, as we are constantly growing and improving based on guest feedback. We address the problems so they are attended to carefully in the future. Please allow us another time to host and give... read more

Business response:

Dear Hermelinda, We are sorry for the discomfort caused by the front desk team's unavailability during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. This will assist us in enhancing our service and guest experience. We assure you we are working hard to improve. We would be honored to have you stay with us again.Sincerely,Hotel Management