Extended Stay America - Atlanta - Marietta - Windy Hill

Business response:

Dear Jason, Please accept our apologies if our room was not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our guest experience. Our front desk team is always here to help you. Smoking is never allowed on the hotel premises. Please revisit the area the next time you are there to show you our commitment to exceptional hospitality. Sincerely,Hotel Management 

Business response:

Dear Christopher,We sincerely apologize for the challenges you faced during your stay. It's disappointing to know that the condition of the hotel did not meet expectations, especially regarding unpleasant conditions and maintenance issues. Your feedback is invaluable, and we are working diligently to address these concerns. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chance to provide you with the hospitality you deserve.Sincerely,Hotel Management 

Business response:

Dear Cameron, Thank you for taking the time to evaluate our hotel. We are very disappointed that we did not meet your expectations regarding the cleanliness and the condition of the property. Our team strives to make sure each guest has a pleasant stay, so we apologize this was not your experience. We appreciate you sharing these details, and we are very grateful for your patience. Your feedback is much appreciated, and we hope you will give us another chance to prove we are committed to providing outstanding hospitality. Si... read more

Business response:

Dear Jennifer,We are truly sorry about the unpleasant conditions you faced during your stay, particularly regarding the service you received and the pest issues. This certainly is not the experience we want for our guests, and we take these matters very seriously. We will address the cleanliness and pest issue with our team to ensure our property meets the high standards. We will also share your feedback with our staff to reinforce the importance of providing respectful and attentive service. Thank you again for your feedbac... read more

Business response:

Dear Melissa, Thank you for taking the time to evaluate your stay and for sharing your feedback. We aim to maintain the highest standards; therefore, we apologize that this was not your experience. We appreciate you letting us know what you enjoyed and how we can improve.We hope to see you again and have the opportunity to make your next stay perfect in every respect.Sincerely,Hotel Management