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Extended Stay America - Atlanta - Marietta - Windy Hill
- Hotels
- Marietta, GA
About this business
Location details
1967 Leland Dr., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never got any dishes or housekeeping during 5 days It was terrible. No one ever at the front desk, didn't provide anything they were supposed to. Wifi didn't even work the first day I was there. Never once had new linens or towels. They never emptied my trash or anything. Terrible.
Clean hotel near Braves stadium. Only 1 of the 3 staff members we come in contact with were friendly. The other two had a chip on their shoulder. The app stated a continental breakfast, but in reality it was a grab and go and by 9:30 A.M. on a Sunday, they were out of everything but packs of oatmeal including coffee and creamer. The rooms were clean, though.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, General Manager
Ended up switching reservation due to poor quality The first key we got did not unlock the door. The second key we got disengaged the lock however our room was barred from the inside. The staff couldn't get it open which makes me think there was still someone in there and it also brings into question whether they had checked/cleaned the room prior to our arrival. We were then given another room. This room didn't have everything that the room we were paying for did and it was apparently the last one left. The windows were all... read more
Business response:
Thank you for your feedback. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, we fall short. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Rooms are not prepared for the next guest. It has gotten worse.
Business response:
William, I apologize that we failed to provide you an exceptional stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take corrective actions. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Disappointing Experience The front desk staff (Jacqueline) advised that the hotel has a policy of charging an early check-in fee of $27 if you check-in before 3:00. This policy would make sense if the rooms were actually cleaned between checkout (11:00 a.m.) and check-in (3:00 p.m.). My room was filthy! The blankets were stained, the bathroom trashcan was not emptied and the shower was not clean. No gym, no pool and a joke of a breakfast. Definitely NOT worth my money. I will NEVER stay at this hotel again and I would not r... read more
Business response:
David, thanks for staying with us. We always strive to deliver a relaxing and comfortable stay to all our guests, but I’m sorry this was not your experience. We have taken note of your observations and training will be provided to our team to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve. Thanks again for being our guest. Sincerely, General Manager
False Advertising is Putting it Nicely By breakfast the hotel means a few sugary granola bars, a couple oatmeal packs, and a couple packaged muffins all of which will run out after 5 guests have "breakfast." There's no cleaning service. You can't find staff to be of any help with anything. We were asked to not wait in the lobby, but we were just trying to check in? They won't bring you towels unless you ask repeatedly. Our fridge was so loud it prevented sound sleep. The halls smelled terribly. The bathroom was not clean. Th... read more
Business response:
We're extremely sorry you encountered so many difficulties while you were here. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your concerns have been taken into consideration by our entire team in an effort to improve our performance and processes further. We deeply regret the inconvenience caused, and please consider giving us another chance to regain your trust. Sincerely, General Manager
Worst experience. We arrived at 10pm from a 8 hours drive. Front desk told me that they didn't have a king available when I paid for one. There was a king size available but it had a note saying "do not rent for more than 2 nights". The lady said, she will give me a queen for one night and then find me a king for the rest of my stay (5 nights). Gave me a room on the 2nd floor. My husband and I get to the room and someone was already occupying this room. How embarrassing is to walk on someone? we had to go downstairs with all... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered which led to a disappointing stay. Your feedback is of utmost value, and have discussed the situation with our Front Desk team to improve our performance moving forward. Please consider choosing us again in the future so we can make it up to you. Sincerely, General Manager
Great staff horrible everything else The staff were great however the condition of the room was clean somewhat the comfort of the bed felt like we were sleeping a cement block and the pillow were flat never puffy not even sure what they were made of but they felt like laying your head on well nothing. So needless we will not recommend this place and we got no sleep the entire time we were there.
Business response:
Erica, we are happy to know you loved our service, but we sincerely apologize for the problems you encountered with the comfort of the sofa bed and pillows. We have shared your comments with our engineering department and we are looking into the issue so that we can correct it. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Morning front desk staffed is rude no manners Terrible experience terrible
Business response:
Jennifer, it was disturbing to read about your experience at our hotel. This is not the impression we like our guests to leave with. I assure you a "rude" staff is not acceptable and we will redouble our efforts to ensure this does not happen again. We would love the opportunity to provide you with the hospitality that you should have experienced during this stay. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Windy Hill
How is Extended Stay America - Atlanta - Marietta - Windy Hill rated?
Extended Stay America - Atlanta - Marietta - Windy Hill has a 3.4 star rating with 2,052 reviews.
When is Extended Stay America - Atlanta - Marietta - Windy Hill open?
Extended Stay America - Atlanta - Marietta - Windy Hill is open now. It will close tomorrow at 12:00 a.m.