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Extended Stay America - Atlanta - Marietta - Windy Hill
- Hotels
- Marietta, GA
About this business
Location details
1967 Leland Dr., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not as advertised Was not as advertised. The queen bed was maybe a full. It was very small. No dishes or cooking ware available even though it was an extended stay and signs in the room advertised that they were there. Also a huge cockroach was in the room the second night of our stay. I've stayed here before and it was clean and nice but not again.
Business response:
Thank you for being our valued guest and for returning back to our hotel. We apologize for the inconvenience you encountered due to the cleanliness issue in your room. Your concerns have been shared with our housekeeping team to ensure oversight such as this doesn't happen again. Our brand standards require us to keep the kitchenware available at the front desk to ensure they are clean and ready to use, and we’re sorry if you weren’t communicated about this. We would like to regain your trust and hope you will give us that c... read more
I will NOT return to this place! This place was a mess on many levels: No housekeeping service No Wifi you had to return towels to the desk to get fresh ones you had to go to the desk to request toilet paper (one roll at a time)! many of the light bulbs in the room did NOT work the room was fairly clean, this is the only positive thing I can say about it! refrigerator did not get cold, had to throw out food the second day insufficient parking, lot was always full
Business response:
Jeremiah, thank you for reviewing our hotel. We apologize you experienced so many difficulties during your stay with us. This is not the level of service we generally provide. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. To maintain the privacy of our guests staying for long periods of time we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. We’re sorry you weren'... read more
Problems Rooms were clean, but hallways were dirty. My major complaint was check in was very slow, but check out was terrible with only me in line. The only detail was I changed from 3 to 1 nights. Clerk kept coming up with different totals USING A PEN AND SCRATCH PAPER WITH A PAPER ADDING MACHINE. I think we might have finally gotten it right (or close enough for me to get out of there(during a storm evacuation)
Business response:
Mike, we appreciate your candid comments about your stay at our hotel. We were disappointed to read your feedback, and we apologize for your less than stellar stay. Our team prides itself on delivering wonderful hospitality, so we're sorry this was not your experience with us. Rest assured that we take these reviews seriously and then fine-tune procedures to help ensure we do not repeat mistakes. I encourage you to try us again in the near future and I am confident you will enjoy a better stay. Sincerely, General Manager
Business response:
Angelina, we were disheartened to see from your rating that we did not live up to our usual standards. We are sorry we failed to provide you with an exceptional stay. We hope you will give us a chance to redeem ourselves on a future visit. Sincerely, General Manager
STAY AWAY Stay away. Bed bugs. Spent my vacation day in the laundry mat so I wouldn't bring any home.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. General Manager
Horrific Would not recommend. Everything about the hotel was very nasty and unkept.
Business response:
Please accept our sincerest apologies for not living up to your expectations which led to a disappointing stay. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression, but we are extremely sorry we failed in doing so while you were here. We will revisit all the areas in which we fell short and will take corrective steps in an effort to improve ourselves. Please consider choosing us again so we can restore your faith in us. Sincerely, General Manager
Computers Down The computers were down and I was very tired! I had to wait to check in even thought my room was already paid for.
Business response:
We're sorry for the inconvenience you had due to the technical problem at our end. We value your business and hope you will visit us again so that we can serve you better. Sincerely, General Manager
Not good Dirty bathroom with odor in room. Overpriced room. Not worth the rate for the size and unpleasant comfort. Breakfast was also a joke
Business response:
Thank you very much for staying at our hotel. I apologize for the inconvenience you had with the cleanliness and odor in your room and that the value for the price fell short of your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service Sincerely, General Manager
A hospedagem deixou muito a desejar. Passamos em média de uma semana neste hotel. As camas faziam barulho ao se sentar, a internet de péssima qualidade, durante este tempo não fizeram limpeza no quarto, as toalhas só foram trocadas porque pedia toalhas limpas na recepção do hotel. No site informava que havia café da manhã, mas não passou de um balcão na entrada do hotel em que nos posicionávamos de pé para tomarmos café, muffin e cereal, únicos alimentos que nos disponibilizavam. Nada de frutas, pães ou sucos. No 5º dia falt... read more
Business response:
Otilia, we sincerely apologize that you experienced so many difficulties during your stay with us. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Windy Hill
How is Extended Stay America - Atlanta - Marietta - Windy Hill rated?
Extended Stay America - Atlanta - Marietta - Windy Hill has a 3.4 star rating with 1,957 reviews.
When is Extended Stay America - Atlanta - Marietta - Windy Hill open?
Extended Stay America - Atlanta - Marietta - Windy Hill is open now. It will close tomorrow at 12:00 a.m.