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Extended Stay America - Atlanta - Marietta - Windy Hill
- Hotels
- Marietta, GA
About this business
Location details
1967 Leland Dr., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I wouldn’t recommend to Anyone All bad I will never go back reservation wasn’t handled properly nasty room the whole atmosphere was disgusting
Business response:
Thank you for choosing to stay at our hotel. We are terribly sorry for falling short of your expectations during your visit. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality that we typically deliver. Sincerely, Hotel Management
Head board fell and busted my head. Key didn't work, no phone, I have knot on my head.
Business response:
Thank you for bringing this to our attention. We take the safety of our guests very seriously, and we will take the necessary actions to ensure this is properly addressed. Hotel Management
Bad overall experience WiFi was terrible, it kept dropping signal every 10 mins or so. They had a faster internet option but I refuse to pay more money, when I'm already unhappy with the service. The drain in the tub took a couple hours for the water to completely drain out. The only good experience I had was the staff. I normally stay at this hotel chain anytime I travel. But this experience was really bad.
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
There were ants crawling in my bed and when I made a complaint to management I was advised to leave. Facility is constantly trashed. Terrible hospitality.
Business response:
Erica, please accept our apologies for the inconvenience you encountered during your stay, moreover, we were unable to assist you to your satisfaction. Rest assured we are following up on your concerns to ensure we are well poised to serve you better during your next stay. We hope you will give us another chance to provide you with a much better experience. Sincerely, Hotel Management
Bad service!! Roaches in room... marijuana smells Customer service was subpar!! The manager Keith Dixon was very rude and demeaning to women. Will never stay at this property again! Also there were roaches in the room.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
dont do it awful
Business response:
Thank you for choosing our hotel for your stay. I was disheartened to see the review and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Not Again The refrigerator didn't work. They didn't clean the room after the first night we were there, which I guess is part of their business model, but there was no obvious indication of that when I booked the room and no obvious saving for me based on that model. The corridor wreaked of marijuana every evening. If you looking for a place for a night or two I would definitely pass.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. Please be assured we will take the necessary actions to ensure this is properly addressed. Hotel Management
Not as advertised Was not as advertised. The queen bed was maybe a full. It was very small. No dishes or cooking ware available even though it was an extended stay and signs in the room advertised that they were there. Also a huge cockroach was in the room the second night of our stay. I've stayed here before and it was clean and nice but not again.
Business response:
Thank you for being our valued guest and for returning back to our hotel. We apologize for the inconvenience you encountered due to the cleanliness issue in your room. Your concerns have been shared with our housekeeping team to ensure oversight such as this doesn't happen again. Our brand standards require us to keep the kitchenware available at the front desk to ensure they are clean and ready to use, and we’re sorry if you weren’t communicated about this. We would like to regain your trust and hope you will give us that c... read more
I will NOT return to this place! This place was a mess on many levels: No housekeeping service No Wifi you had to return towels to the desk to get fresh ones you had to go to the desk to request toilet paper (one roll at a time)! many of the light bulbs in the room did NOT work the room was fairly clean, this is the only positive thing I can say about it! refrigerator did not get cold, had to throw out food the second day insufficient parking, lot was always full
Business response:
Jeremiah, thank you for reviewing our hotel. We apologize you experienced so many difficulties during your stay with us. This is not the level of service we generally provide. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. To maintain the privacy of our guests staying for long periods of time we provide housekeeping services on a weekly basis, however, these services are always available upon request for a nominal fee. We’re sorry you weren'... read more
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Windy Hill
How is Extended Stay America - Atlanta - Marietta - Windy Hill rated?
Extended Stay America - Atlanta - Marietta - Windy Hill has a 3.4 star rating with 2,052 reviews.
When is Extended Stay America - Atlanta - Marietta - Windy Hill open?
Extended Stay America - Atlanta - Marietta - Windy Hill is open now. It will close tomorrow at 12:00 a.m.