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Extended Stay America - Atlanta - Marietta - Windy Hill
- Hotels
- Marietta, GA
About this business
Location details
1967 Leland Dr., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Meh Old underwear and an old wig left in the recliner, refrigerator did not work, breakfast was nothing more than a grab and go, with very little variety. The staff did not seemed enthused about having guests in their hotel.
Business response:
Jonathan, it was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Business response:
Robert, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, General Manager
Never got any dishes or housekeeping during 5 days It was terrible. No one ever at the front desk, didn't provide anything they were supposed to. Wifi didn't even work the first day I was there. Never once had new linens or towels. They never emptied my trash or anything. Terrible.
Clean hotel near Braves stadium. Only 1 of the 3 staff members we come in contact with were friendly. The other two had a chip on their shoulder. The app stated a continental breakfast, but in reality it was a grab and go and by 9:30 A.M. on a Sunday, they were out of everything but packs of oatmeal including coffee and creamer. The rooms were clean, though.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future. Sincerely, General Manager
Ended up switching reservation due to poor quality The first key we got did not unlock the door. The second key we got disengaged the lock however our room was barred from the inside. The staff couldn't get it open which makes me think there was still someone in there and it also brings into question whether they had checked/cleaned the room prior to our arrival. We were then given another room. This room didn't have everything that the room we were paying for did and it was apparently the last one left. The windows were all... read more
Business response:
Thank you for your feedback. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, we fall short. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, General Manager
Rooms are not prepared for the next guest. It has gotten worse.
Business response:
William, I apologize that we failed to provide you an exceptional stay. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take corrective actions. I truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, General Manager
Disappointing Experience The front desk staff (Jacqueline) advised that the hotel has a policy of charging an early check-in fee of $27 if you check-in before 3:00. This policy would make sense if the rooms were actually cleaned between checkout (11:00 a.m.) and check-in (3:00 p.m.). My room was filthy! The blankets were stained, the bathroom trashcan was not emptied and the shower was not clean. No gym, no pool and a joke of a breakfast. Definitely NOT worth my money. I will NEVER stay at this hotel again and I would not r... read more
Business response:
David, thanks for staying with us. We always strive to deliver a relaxing and comfortable stay to all our guests, but I’m sorry this was not your experience. We have taken note of your observations and training will be provided to our team to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve. Thanks again for being our guest. Sincerely, General Manager
False Advertising is Putting it Nicely By breakfast the hotel means a few sugary granola bars, a couple oatmeal packs, and a couple packaged muffins all of which will run out after 5 guests have "breakfast." There's no cleaning service. You can't find staff to be of any help with anything. We were asked to not wait in the lobby, but we were just trying to check in? They won't bring you towels unless you ask repeatedly. Our fridge was so loud it prevented sound sleep. The halls smelled terribly. The bathroom was not clean. Th... read more
Business response:
We're extremely sorry you encountered so many difficulties while you were here. This is not the type of review we are accustomed to receiving, and it is very disappointing to read. Your concerns have been taken into consideration by our entire team in an effort to improve our performance and processes further. We deeply regret the inconvenience caused, and please consider giving us another chance to regain your trust. Sincerely, General Manager
Worst experience. We arrived at 10pm from a 8 hours drive. Front desk told me that they didn't have a king available when I paid for one. There was a king size available but it had a note saying "do not rent for more than 2 nights". The lady said, she will give me a queen for one night and then find me a king for the rest of my stay (5 nights). Gave me a room on the 2nd floor. My husband and I get to the room and someone was already occupying this room. How embarrassing is to walk on someone? we had to go downstairs with all... read more
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered which led to a disappointing stay. Your feedback is of utmost value, and have discussed the situation with our Front Desk team to improve our performance moving forward. Please consider choosing us again in the future so we can make it up to you. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Windy Hill
How is Extended Stay America - Atlanta - Marietta - Windy Hill rated?
Extended Stay America - Atlanta - Marietta - Windy Hill has a 3.4 star rating with 1,957 reviews.
When is Extended Stay America - Atlanta - Marietta - Windy Hill open?
Extended Stay America - Atlanta - Marietta - Windy Hill is open now. It will close tomorrow at 12:00 a.m.