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Extended Stay America - Atlanta - Marietta - Windy Hill
- Hotels
- Marietta, GA
About this business
Location details
1967 Leland Dr., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great staff horrible everything else The staff were great however the condition of the room was clean somewhat the comfort of the bed felt like we were sleeping a cement block and the pillow were flat never puffy not even sure what they were made of but they felt like laying your head on well nothing. So needless we will not recommend this place and we got no sleep the entire time we were there.
Business response:
Erica, we are happy to know you loved our service, but we sincerely apologize for the problems you encountered with the comfort of the sofa bed and pillows. We have shared your comments with our engineering department and we are looking into the issue so that we can correct it. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Morning front desk staffed is rude no manners Terrible experience terrible
Business response:
Jennifer, it was disturbing to read about your experience at our hotel. This is not the impression we like our guests to leave with. I assure you a "rude" staff is not acceptable and we will redouble our efforts to ensure this does not happen again. We would love the opportunity to provide you with the hospitality that you should have experienced during this stay. Sincerely, General Manager
No customer service No toiletries and manager seems doesn't care. This the worse place to be.
Business response:
Please accept my apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We would like to inform you that our toiletries are available upon request at the front desk and always complimentary. We hope you give us another chance as we would love to provide you with a better stay experience. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Windy Hill
How is Extended Stay America - Atlanta - Marietta - Windy Hill rated?
Extended Stay America - Atlanta - Marietta - Windy Hill has a 3.4 star rating with 1,957 reviews.
When is Extended Stay America - Atlanta - Marietta - Windy Hill open?
Extended Stay America - Atlanta - Marietta - Windy Hill is open now. It will close tomorrow at 12:00 a.m.