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Extended Stay America - Atlanta - Marietta - Windy Hill
- Hotels
- Marietta, GA
About this business
Location details
1967 Leland Dr., Marietta, GA, 30067, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible Experience! Terrible. Front desk night manager and his staff of one were extremely unprofessional. Run the other way as far as possible from this place!
Business response:
Thank you for your constructive review. We apologize that we did not provide the responsive service you should have received from us. Our staff normally does a terrific job in providing attentive service, so we're sorry we dropped the ball during your visit. We will definitely be using your constructive feedback to step up our game. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence. Sincerely, Hotel Management
Bare minimum room but pet friendly One outlet in entire room to charge phones with 3 guests. Not even a trash can. Def no frills, extremely basic but needed pet friendly .
Business response:
Lora, please accept my sincerest apologies for the issues you encountered while you were here and regret the inconvenience they caused. We will address your concerns and ensure we take actions for improvement. We value your feedback and hope you will give us the opportunity to host you again and provide you with the service you deserve. Sincerely, Hotel Management
Skip this one. The lady that checked me in was nice, but lacked enthusiasm of any sort. Another staff member in the lobby, upon check-in, was aggressive and degrading toward a guest whom had accidentally knocked his screen off the window. It was noisy with a lot of activity in the hallways until about 1/1:30AM during the week. The room was 64 degrees and smelled strongly of cleaning products. Not pleasant and I was concerned the strong fumes were an effort to hide the smell of a musty and dirty room. There was reminiscences ... read more
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Thank you for being our guest. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should always expect from our hotel. Sincerely, Hotel Management
I stayed 3 nights and housekerping did not come even 1 day to clean the room. not sure if that's the policy but that's bad as the room gets dirty. overall the room is dingy n old. there was no tv remote in the room. the grab and go breakfast is pathetic. hotel wifi is the worst. the speed is next to none. I had to tether my phone. overall a very disappointing experience
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Man... read more
Business response:
Ashley, thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
The staff was rude and acted like it was a complete bother to help check me it. Went to the first room they assigned and found it was never cleaned...bed unmade, towels on the floor, trash in the cans....etc
Business response:
Please accept my sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the respective teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Horrible hotel near Braves stadium. The hotel wouldn't accept a 30 min early arrival. They had housekeeping personnel at the desk who was quiet rude. The clerk at 3 PM sharp was very nice. Not her fault about the condition of the hotel. They boasted a continental breakfast that consisted of small prepackaged muffins. Instant oatmeal. Peanut butter granola bar. And coffee. I enjoy a firm mattress but not one that felt as if it were made of bricks. The entire hotel had an unpleasant odor. Just a run down hotel with a higher co... read more
Business response:
Please accept our apology for not living up to your expectations during your visit. We regret that you were not happy with our complimentary grab-and-go breakfast offerings and for the odor issue you experienced. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Your feedback is valuable as it will help us improve our facilities moving forward. We hope to have the opportunity to make it up to you at a future date. Sincerely, Hotel Management
Business response:
Chris, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Marietta - Windy Hill
How is Extended Stay America - Atlanta - Marietta - Windy Hill rated?
Extended Stay America - Atlanta - Marietta - Windy Hill has a 3.4 star rating with 1,957 reviews.
When is Extended Stay America - Atlanta - Marietta - Windy Hill open?
Extended Stay America - Atlanta - Marietta - Windy Hill is open now. It will close tomorrow at 12:00 a.m.