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Extended Stay America - Atlanta - Morrow
- Hotels
- Morrow, GA
About this business
Location details
2265 Mount Zion Pkwy., Morrow, GA, 30260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not a Happy Camper The kitchenette didnt have dishes nor did the closet have hangers. Was told they were out of them. Received dishes the following day....after we had to go out to eat because couldn't cook the food we purchased. Never received hangers
Business response:
Sherlene, thank you for your review. We are sorry for the inconvenience you had due to the lack of some in-room amenities. Also, we apologize we were unable to provide you with the kitchenware on the day of your request. We value your feedback and will share it with the appropriate team so that necessary steps can be taken to make our future guests experience a better one. We hope you will return so we can make it up to you. Sincerely, Hotel Management
I saw roaches.. the ac unit did not work.. The toilet had remnants of the last individual on it and others.. there were holes in the wall, the towels were stained and my toilet paper had not been replenished.
Business response:
Thank you for choosing our hotel. We are pleased overall you had a pleasant visit, but we are sorry for the issues you encountered in your room. We have taken note of your comments and have shared it with the housekeeping and maintenance teams so that we can improve our service and facilities going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We hope you will consider a future stay as we would welcome the oppo... read more
The rooms that I reserved had roaches, hair on the sheets and toenail clips under the sheets. Staff member on duty was not accommodating and didn't know who the regional or district manager was. Staff member informed another customer that they only clean the rooms once a week.
Business response:
We appreciate you bringing your experience to our attention. Please accept our sincere apologies for the cleanliness issues in your suite and regret the inconvenience caused. Your comments have been shared with our housekeeping team to ensure your experience is not repeated. Also, we have informed our pest control provider and are working to ensure procedures are being followed to prevent such problems in the future. Moreover, we are sorry you didn't experience our staff at their best and regret the inconvenience it caused. ... read more
The Worst Ever!!!! No smoke detector, chairs were filthy the water in the shower was blocked up, Smoke stained room, found 2 roaches in the bathroom the agent that checked me in was just BLANK The warmest feeling cam from Pam the GM while expressing myself upon check out. She was sincere and understanding. Awful stay
Business response:
Calvin, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The bathroom sink was not drained. The sink was filled with water. There was a used, stained, and smelly bath towel on the cleaned towel rack. The bottom of the refrigerator was rusty.
Business response:
Thank you for your review. We apologize for the cleanliness issues you encountered in your room. We take these concerns seriously and place great emphasis on maintaining a clean and healthy environment for all of our guests. Your feedback has been relayed to our housekeeping team, and we will make sure steps are taken so this doesn't happen again. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
It was a nice lady at the desk. However, the room was disgusting. There were no sheets on the bed, no rags or towels. We just left!
Business response:
Thank you for your feedback. Although you liked our front desk associate, we are sorry that your room was not properly serviced. We have taken note of your concerns and will share it with our housekeeping team to ensure a better experience going forward. We hope you will reconsider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Room was dirty, had to ask for clean sheets for the bed. Room had an odor. Person at front desk was unprofessional and not very friendly. Property very run down, would not stay at again
Business response:
Please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will reconsider giving us another opportunity to serve you. Sincerely, Hotel Management
Ok, so we quickly checked in Friday, but we didnt go up to room right away. The lady at front desk was really nice and checkedus in quickly.. We came back about midnight and when we went to room, the garbage was still there, no sheets on bed and we found a staff member's clothes and belongings in our room. I was so upset and tired. i went back down stairs to advise the new front desk attendant of the situation. I qot to say , this didn't phase her, She quickly got me a new room within minutes. She told me i could pick one of... read more
Business response:
Dear Michelle, thank you for staying with us. We are glad initially you were well assisted by our front desk associates and that you liked your room but are really disheartened to read your further experience. Your feedback clearly shows we need to better serve our guests moving forward, and we are genuinely working with our entire team to make sure we are more diligent in our service delivery. We hope you will choose us again as we are sure to deliver a much better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Morrow
How is Extended Stay America - Atlanta - Morrow rated?
Extended Stay America - Atlanta - Morrow has a 3.5 star rating with 1,785 reviews.
When is Extended Stay America - Atlanta - Morrow open?
Extended Stay America - Atlanta - Morrow is open now. It will close tomorrow at 12:00 a.m.