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Extended Stay America - Atlanta - Morrow
- Hotels
- Morrow, GA
About this business
Location details
2265 Mount Zion Pkwy., Morrow, GA, 30260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
*The property is VERY close to restaurants, stores, etc. It is also convenient to the highway. The staff was always very helpful and accommodating, especially Willie and Emani. It was nice to have onsite laundry. *What was a challenge was that 14 cars were broken into the first night there leaving us very paranoid and checking on our car the whole time we stayed (2 weeks). The bathrooms need updating and I saw quite a few bugs running behind the toilets. There was one washer broken that didn't get fixed during a week's time.... read more
Business response:
Dear Chandra, thank you for being our guest and bringing these matters to our attention. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. Although the incident you described is unfortunate and rare, the safety and security of our guests and employees are always our utmost priority; moreover, we work very closely with the local Police Department to investigate such incidents if they ever happen. Everything we do is aimed at providing you with an excellent hotel expe... read more
Dissatisfied There were a lot of roaches in my room to where I was very uncomfortable. I was so sick I left during the night & slept in my vehicle. I tried sleeping with the lights on, room 119. The nightstand was crawling with little roaches, I had to make sure all my belongings were closed tight in my bag.
Business response:
Please accept our apologies for not meeting your expectations during your visit. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. Thank you for choosing us and for taking the time to leave your feedback. We hope you will consider staying with ... read more
The property it self is great . It’s the staff that works there that make the experience horrible
Business response:
Thank you for your recent visit and for your feedback. Please accept our sincerest apologies for the behavior you experienced from our staff member. Your comments have been addressed appropriately, and we are taking measures to ensure this is not repeated. We appreciate your business and hope you will consider staying with us again so we can provide you with the hospitality you should have experienced on this visit. We look forward to welcoming you back to our hotel. Sincerely, Hotel Management
Roaches everywhere in my room
Business response:
Courtney, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
The young lady whom I'm sorry I forgot her namewas very courteous, she has impecable customer service skills and went far beyond expectations. When we complained regarding the condition of the room, stove and missing items she did not hesitate to offer assistance and went above and beyond to fix the mistake of Housekeeping.
Business response:
Thank you for your review. We are sorry about the issues you experienced during your stay, but we were happy that our front desk staff was able to resolve everything to your satisfaction. We understand that every detail matters and assure you that we are working to correct these concerns. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Morrow
How is Extended Stay America - Atlanta - Morrow rated?
Extended Stay America - Atlanta - Morrow has a 3.5 star rating with 1,785 reviews.
When is Extended Stay America - Atlanta - Morrow open?
Extended Stay America - Atlanta - Morrow is open now. It will close tomorrow at 12:00 a.m.