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Extended Stay America - Atlanta - Morrow
- Hotels
- Morrow, GA
About this business
Location details
2265 Mount Zion Pkwy., Morrow, GA, 30260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I arrived at the hotel at 1150pm Front desk was unavailable to check me in until 1:30am. They were no where to be found for over an hour. I waited between the lobby and my vehicle. The sign on door said press 0 for assistance and it just rang to the empty desk in the lobby. Extremely inconvenient.
Business response:
Dear Marissa, Thank you for the feedback regarding your stay in our hotel. We sincerely apologize for the inconvenience you faced during check-in due to the long wait. Please know that this is not the standard of service we strive to provide. Your feedback is invaluable in helping us improve and ensure a smoother check-in experience for all our guests. We hope you'll give us another opportunity to serve you in the future.Sincerely, Hotel Management
My flight was canceled so I made a reservation from the airport. The reservation was made at 11:40 PM showed up at 12:10 AM and was told that my reservation had been given away because I was a “no-show”.
Business response:
Dear Beatriz, Thank you for staying with us and sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to Atlanta. Thanks again for being our guest and sharing your feedback. Since... read more
Very dirty. False advertising for breakfast; there was none!
Business response:
Dear Gerard, Thank you for your review. We apologize for the issues you experienced. We never intend to disappoint a guest in any way, so we will certainly follow up with the appropriate individuals to address these concerns to prevent future inconvenience. We hope you will come back and give us another try to provide you with the flawless stay you deserve.Sincerely,Hotel Management
Unsatisfied
Business response:
Dear Felicia, Thank you for choosing our hotel for your accommodation. We are sorry you did not enjoy your stay and that we did not meet your expectations this time. We hope you will stay with us again so we can have an opportunity to provide you with a much better experience. It would be our pleasure to host you again.Sincerely,Hotel Management
Not Happy with stay The outside and inside was not clean,, the Hotel has an odor as soon as you walk in. The carpet in our room was dirty and stains everywhere
Business response:
Dear Guest, please accept our apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel. We will address this matter with our housekeeping associates to ensure that it does not happen again. We hope you will consider giving us another opportunity to host you in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Morrow
How is Extended Stay America - Atlanta - Morrow rated?
Extended Stay America - Atlanta - Morrow has a 3.5 star rating with 1,864 reviews.
When is Extended Stay America - Atlanta - Morrow open?
Extended Stay America - Atlanta - Morrow is open now. It will close tomorrow at 12:00 a.m.