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Extended Stay America - Atlanta - Morrow
- Hotels
- Morrow, GA
About this business
Location details
2265 Mount Zion Pkwy., Morrow, GA, 30260, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Smells of stale cigarettes, weed, and desperation Our flight out of ATL was cancelled and needed a place to stay for the night. This was the closest hotel we could find to the airport that wasn't fully booked. The front desk was super friendly and nice but our experience went downhill after that. The elevator had a stanky smell. When we got to our floor and were walking to the room, the hallway smelled of stale cigarettes, bad weed, and desperation. The room was mediocre, at best. Woke up in the morning to discover a dead co... read more
Business response:
Thank you for being a guest in our hotel. We were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our rooms, but the room you occupied will be professionally inspected and treated as a precaution. Thank you again for bringing this to our attention, and we hope to welcome you back soon. Sincerely, Hotel Management
Facility wasn't clean and had Roaches!! We had to check out move to another hotel along with other patrons, this was very disruptive on our plans.
Business response:
Thank you for bringing these issues to our attention. We sincerely apologize for the cleanliness issue you experienced during your stay at our hotel. Please know that your feedback will be used to improve our service delivery and prevent these things from happening in the future. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
The room was sufficient except for the fact there were about 10 baby roaches EVERYWHERE. When I asked if I could switch they said they were sold out and all the hotels in ATL were also sold out and didn’t offer any other alternatives or empathy. I myself had to go out and buy Raid so I could not feel as if bugs would crawl in me in my sleep. The worst experience I’ve had at a hotel thus far!
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the insects in your room. Our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
The outside area area was dirty with litter and dog disposal was overflowing with trash. No amenities in the room . No coffee maker or anything for an “extended stay” hotel. We would never book Extended Stay again as we paid as much for the night as we would somewhere that had these amenities. The front desk staff are the only one we dealt with and they were friendly, courteous and efficient. Was the only good thing about this place.
Business response:
Thank you for choosing us for your overnight stay. We are sorry for the cleanliness issues you experienced and regret the inconvenience caused. We have shared your feedback with the housekeeping team to be more diligent in their efforts going forward. Please know, to ensure cleanliness, kitchenware for your suite is available at the front desk, and our team delivers it to your suite upon request. On a positive note, we are glad you liked our front desk associates. We value your business and hope you will consider staying wit... read more
Dirty !!!! They have roaches badly . Roaches on the bed when you sleeping .
Business response:
Thank you for being our guest. We apologize for the cleanliness issue in your suite. We will discuss your comments with our housekeeping and pest control teams to take appropriate actions and ensure we deliver spotless accommodations. We hope to redeem ourselves on a future visit. Sincerely, Hotel Management
The employees were kind. The place looked fine from the outside, but the inside was worn and not clean. I just felt like it was "ok" but not much else. I was really disappointed in the quality of the room.
Business response:
Thank you for being our guest and for taking the time to post a review. We are glad you were pleased with our courteous associates. However, we regret not meeting your expectations regarding our accommodations. We appreciate your feedback and hope to have the chance to welcome you back soon. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Morrow
How is Extended Stay America - Atlanta - Morrow rated?
Extended Stay America - Atlanta - Morrow has a 3.5 star rating with 1,785 reviews.
When is Extended Stay America - Atlanta - Morrow open?
Extended Stay America - Atlanta - Morrow is open now. It will close tomorrow at 12:00 a.m.