Extended Stay America - Atlanta - Morrow

Business response:

Kimberly, thank you for your feedback. We apologize for the insects you found in your suite and for the disappointing experience you had. Your comments have been discussed with the appropriate team to address the problems you outlined. We hope you will give us a chance to redeem ourselves the next time you are in the area. Sincerely, Hotel Management 

Business response:

Ronald, we were extremely sorry to read about your experience. We follow the most rigorous industry standards when it comes to the cleanliness and pest control of our accommodations, but the suite you occupied will be professionally inspected and treated. We regret the inconvenience caused, and thank you again for bringing this to our attention. We hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

kyn, thank you for your review. We are sorry for the unpleasant stay you had with us and apologize you did not experience the best of our staff. Your feedback will be shared with our team to ensure we are consistent with our service delivery. We continually strive to deliver service that goes above and beyond, and we hope you will consider a return visit so we can provide you with the exceptional hospitality you deserve. Sincerely, Hotel Management 

Business response:

Jacqueline, thank you for your review. We apologize for not living up to our commitment to clean, fresh accommodations during your visit. We take our responsibility seriously to provide a welcoming, safe, and comfortable environment for our guests, team members, and community. Now, more than ever, we want to ensure that we exceed expectations in this area. We will address these concerns appropriately, and we are very grateful for your feedback. We hope you will give us another chance to prove ourselves in the future. Sincere... read more

Business response:

Nicole, thank you for being our guest. We are sorry you did not enjoy your stay, and we apologize for failing to live up to your expectations. We hope you will return so that we can have an opportunity to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should receive when staying with us. Sincerely, Hotel Management 

Business response:

Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for being our guest. We apologize you were disappointed with the condition of our room and regret the disappointment it caused. We will share your feedback with appropriate individuals in our organization as we begin formulating plans for future renovations. Until then, we have asked your housekeeping and maintenance associates to address the difficulties in your room. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management 

Business response:

Andromede, thank you for being our guest. We apologize for the cleanliness issues you encountered in your room. Please be assured that we have discussed your concerns with our housekeeping team, and we are working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better experience on your next stay. Sincerely, Hotel Management