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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Home away from home Actually, I always book this hotel when I'm having guests from out of town. My home is too small to accomodate them and this always works beautifully at making sure everyone is comfortable and yet convenient to my home.
Soon as I checked in to my room I found a lot of roaches, then when I go to heat food the microwave caught on fire twice, pillows weren’t actually pillows they felt like deflated balloons. Lastly, there were cigarette burns on the couch we had in the room
Don't stay The staff was nice. But the property needs a complete make over. The hotel is listed as non smoking property. I have allergies and I could not stay and had to leave and stay at another hotel
Business response:
Dear Nikesha, We sincerely regret that the condition of the property and concerns regarding smoking impacted your stay and caused you to relocate. Please know that we are committed to maintaining a comfortable, clean, and healthy environment for all guests, and your comments will be shared with our team for improvement. We hope you will consider giving us another opportunity. Sincerely, Hotel Management
Worst stay ever, place nasty smoky and run down with bugs in room.
The staff at the front desk were nice however, the room had a strange odor and there were roaches coming from the a/c unit.
Dirty, noisy, roaches in the room
I drove 5hrs to find out my reservation was canceled. I asked why was it canceled the front desk clerk stated they had no rooms. I asked why. She said they had a fire 2-3 days and the sprinkler system ruined rooms. Although I was in town for leisure I had to find another area to stay at last minute. Had they emailed or called to notify my cancellation of the room it would’ve been so bad. Poor communication
Bugs
Business response:
Dear Muhammad Siddiqui, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping and pest control associates to ensure this does not happen again. Considering this a rare incident, please give us another opportunity to host you in the future with a better service. Sincerely, Hotel Management
This is by far the worst experience being displaced out of my home because of a fire. The fire alarm went off last night around 12:00 a.m. I went to the front desk. Me and my daughter ran out of the room. Frantically down stairs to the front desk clerk, and she calmed exclaimed this was NORMAL and I repeat. She repeated that this happens all the time. This is nothing we are8 used to. As if it was a laughing matter I'm requesting a refund please.
Business response:
Dear Dionna, Thank you for your comments on the fire alarm during your recent stay. We always want to provide a restful night's sleep for each guest, but when a fire alarm sounds, we must evacuate the hotel for everyone's safety until we can thoroughly investigate the cause of the alarm. However, in a situation such as this, the safety of our guests takes priority over everything else. We apologize for disturbing your sleep and will ensure such concerns are not repeated. We hope you will give us another chance to provide you... read more
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,198 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.