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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Elpidia does not advice that hotel is under construction.
Business response:
Dear Jorge,We sincerely apologize for the inconvenience caused by the construction at our property, especially if it was not clearly communicated prior to your arrival. We understand how important it is for guests to have accurate information when making their reservations. We will share your feedback with our team to ensure that all necessary details are available to guests. Your feedback is crucial in helping us enhance our guest experience, and we appreciate you highlighting this issue. We hope you will give us a chance t... read more
They didn’t have a room ready when I arrived two hours after checkin time, the shower leaked all over the floor, and the smell in the hotel was awful
Business response:
Dear Guest, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Our front desk team is always available to assist you with anything while you are our guest. Please return, and we hope to provide you... read more
Horrible place to stay. Stinking smell all the property as if somebody is cooking rotten fish. Rooms are so dark with no natural light makes you feel like you are in dungeon. Furniture and bed are so worn out which I can see stinking fungus and mold on the mattress and worn out cushions teared with filling material popping out. Not at all safe for families to stay. Had to checkout the property in an half an hour and got an absolutely beautiful accommodation at nearby CrownPlaza for the same price. Horrible and terrible place... read more
Business response:
Dear Santhosh, We sincerely apologize for the issues you experienced during your recent stay with us. We strive to ensure our guests have an exceptional visit during their travels, and we are disappointed that we did not meet these expectations for you. We understand that no explanation of these issues can change your recent experience. Please know that we will take appropriate measures to address the problem and prevent future occurrences. We are wholly committed to regaining your trust and confidence, knowing that our acti... read more
Beware The property is overall in bad condition. Needs major updates and upgrades. Dirty inside and out. My room smelled like smoke, from the previous guests and from other people who were smoking inside the hotel. I found used contraceptive packaging on the A/C unit. The covering of the A/C unit was broken and the A/C didn’t work well. Other guests were constantly congregated at the sitting areas outside smoking marijuana. Wouldn’t recommend staying here unless you are looking for a cheap rate.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the cleanliness and condition of your room and the discomfort you faced. This is far from the standard we strive to maintain, and we are deeply concerned about the issues you described. We will review your concerns with our housekeeping team to ensure such issues are addressed. We hope to make improvements on your return trip and deliver better memories.Sincerely,Hotel Management
The staff were nice that was the only reason I gave communication a few stars however the room was dirty the halls reek of urine and other unsanitary items the place was not cleaned and even after I cleaned the unit myself I still seen roaches. I could not believe I did not get a full refund I was moving into my home and could not imagine bringing a bug into my new place from a hotel stay
Business response:
Dear Arteruo, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is clean and refreshing. Rest assured, we will address this promptly with our housekeeping and pest control team. We hope you will give us another chance to exceed your expectations. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Never stay in this place again
Business response:
Dear Gerson, Thank you for taking the time to post a review. We are sorry for the concerns you encountered. We are working to remedy these issues so that your stay will be absolutely perfect next time. You are a valued customer, and everything we do is aimed at providing you with an excellent experience. Considering this a rare incident, we hope you will revisit us so we can show you our commitment to a seamless experience.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,198 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.