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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t care to much for the property because with the staff in the front office I would book a room anywhere they worked
Business response:
Dear Mark, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. We hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management
N/A
Business response:
Dear Shavonne, Thank you for taking the time to share your rating. We are sorry if we missed out on any opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
Them damn cockroaches ran up in my bookbag. Please hire an exterminator
Business response:
Dear Naser,We sincerely apologize for the unpleasant experience during your stay. We understand how unsettling it must have been to encounter pest issues, and we take concerns like this very seriously. Please know that we are committed to maintaining a clean and comfortable environment for all of our guests. We will address this with the appropriate teams to take the necessary steps and prevent future occurrences. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management
Dont like to be lied on be treated for something I didn't do but they ended up messing up my money and got scared when i want to speak to corporate because its been weeks now. People work hard for their money and now they saying stuff behind my back i overheard them saying horrible things. They not nice anymore.
Business response:
Dear Chereese, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
We experienced cockroaches in multiple rooms offered to us and ultimately decided to leave. The level of dirtiness in the rooms is so much, there could not have been any detailed cleaning in months to years. There is debris on the walls, trim, floors, etc. from long periods of not being wiped down. The toilet flooded from the bottom of the floor during the one night we were there. This was by far the worst hotel I have ever entered and it felt more like a hostel or one night stand kind of trailer type hotel.
Business response:
Dear Guest,We sincerely apologize for the unpleasant experience. The issues you described regarding room cleanliness and maintenance, as well as the presence of pests, are deeply concerning and far from the standards we strive to uphold. Please know that your feedback is taken seriously, and we’re addressing this with our team to improve the quality of our accommodations, including deep cleaning and additional inspections. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chan... read more
This hotel room was, bar-none, the worst hotel room I have ever stayed in. I have lived in a ESA for work before, so I trusted the name, but never again. I have traveled much of the world, and all of the states, and this was by far the worst. The room was in absolute disrepair, it was dirty, and on top of that, it had cockroaches. From broken glass outside the front door, to a rancid smell throughout the hotel. If I had the choice to get my money back before staying, I surely would have, but I was late, and I was traveling, ... read more
Business response:
Dear Fredrick,We’re genuinely sorry that this experience left you feeling disappointed, especially given your past trust in us and extensive travel background. Our goal is to provide a space that lives up to your expectations and our reputation, and we regret that our property fell short of our usual standards. This certainly is not the experience we strive to offer. Your feedback is a wake-up call, and we will address this with our team for improvements, from thorough cleaning and room inspections. We do hope you will stay ... read more
DIsappointing I pre-paid for a suite with two beds (for two adults and an adult sized teenager) for a two night stay. When I checked in, I was told that wasn't available. They gave me a room with a single bed for the first night but were able to find me a suite with two beds for the second night. I was not offered any sort of refund or compensation. The staff were very friendly and polite, but the property is being remodeled. The flooring in the common areas has been pulled up. The adhesive is filthy and sticks your shoes ma... read more
Business response:
Dear Fredrich,We sincerely apologize for the inconvenience you faced during your stay. It’s concerning that you did not receive the suite you reserved initially, and we regret that you were given a room with a single bed instead. While we’re glad that a suite was arranged for your second night, we understand how frustrating this situation could be. We will take the necessary measures to ensure that such situations are prevented. Additionally, we acknowledge your concerns regarding the ongoing renovations. We strive to meet h... read more
Gross
Business response:
Dear Danette, Thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations. Providing a clean and comfortable environment is a top priority, and your comments will be shared with our team to ensure improvements are made. We hope you might consider staying with us again for a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,198 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.