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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Dear Guest, Thank you for rating your recent stay. Our staff strives to ensure an exceptional experience for each guest. We are very sorry for not meeting your expectations. We hope you will give us another opportunity to show you our hospitality and prove that we truly value your patronage. Sincerely, Hotel Management
The EXTREMELY RUDE and unprofessional assistant manager of this motel canceled my reservation without telling me and without reason. I traveled two hundred miles only to find this HORRIBLE MOTEL refuses to honor EXPEDIA’S CONFIRMATIONS. The hotels smells like an open sewer too and is FILTHY. Expedia should REFUSE to advertise this property and anyone who tries to stay in this DUMP is crazy.
Business response:
Dear Sadie,We’re sorry to hear about the issue you had with your reservation, and we understand how frustrating this must have been. We strive to provide a welcoming environment for all guests and take concerns like these seriously. Each guest’s feedback is a critical tool for us in our mission to improve guest satisfaction. We appreciate you sharing your experience and hope for the opportunity to provide a much-improved stay should you reconsider visiting.Sincerely,Hotel Management
Wish I’d read the online reviews before booking. So many others had them cancel reservation as happened with us. On day of our check-in, after having reservation for some time, hotel calls saying they are overbooked and they’re transferring us to sister hotel in another area. Thankfully we talked them into letting us stay. But, on checking in, our room smelled incredibly of fish (major mold outbreak?). We had to have window open to sleep, but folks were smoking pot in quad below our window. Many guests were there longer term... read more
Business response:
Dear Gregory, Thank you for taking the time to share your experience with us. We are sorry about the challenges you encountered. Our front desk team is always here to assist you. Please allow us to check what went wrong in your case and address them satisfactorily. Please consider giving us another opportunity to provide a much more positive experience.Sincerely,Hotel Management
I Had A Terrible Stay This was one of the worst hotels I've stayed at. Here are my reasons "not" to stay here: - There's a sign that says the entrance door is locked for your protection. It's not. Anyone can walk right in. -You have to wait forever for the elevator to come up. Save the time and just take the stairs. -The bedsheets were stained and not clean. -During my three-day stay, our room wasn't cleaned even once. -The exhaust fan in the bathroom rattled during operation. -The walls are paper thin. I heard everything be... read more
Business response:
Dear John, It is disappointing to read that you had several issues during your stay, yet we are grateful for your patience. Also, please note that we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, we will ensure our front desk staff clearly communicates our services and amenities during arrival and provides each guest with the professional customer service they deserve. Your feedback has been... read more
I didn’t care to much for the property because with the staff in the front office I would book a room anywhere they worked
Business response:
Dear Mark, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. We hope to be your hotel of choice whenever you visit the city.Sincerely,Hotel Management
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Business response:
Dear Shavonne, Thank you for taking the time to share your rating. We are sorry if we missed out on any opportunities to make your stay the seamless, memorable one you deserve. Please accept our sincere apologies for any issues you experienced. We hope you will consider giving us another chance to show you our devotion to delivering excellent hospitality for every guest.Sincerely,Hotel Management
Them damn cockroaches ran up in my bookbag. Please hire an exterminator
Business response:
Dear Naser,We sincerely apologize for the unpleasant experience during your stay. We understand how unsettling it must have been to encounter pest issues, and we take concerns like this very seriously. Please know that we are committed to maintaining a clean and comfortable environment for all of our guests. We will address this with the appropriate teams to take the necessary steps and prevent future occurrences. We hope you will return so we can provide you with the exceptional visit you deserve.Sincerely,Hotel Management
Dont like to be lied on be treated for something I didn't do but they ended up messing up my money and got scared when i want to speak to corporate because its been weeks now. People work hard for their money and now they saying stuff behind my back i overheard them saying horrible things. They not nice anymore.
Business response:
Dear Chereese, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
We experienced cockroaches in multiple rooms offered to us and ultimately decided to leave. The level of dirtiness in the rooms is so much, there could not have been any detailed cleaning in months to years. There is debris on the walls, trim, floors, etc. from long periods of not being wiped down. The toilet flooded from the bottom of the floor during the one night we were there. This was by far the worst hotel I have ever entered and it felt more like a hostel or one night stand kind of trailer type hotel.
Business response:
Dear Guest,We sincerely apologize for the unpleasant experience. The issues you described regarding room cleanliness and maintenance, as well as the presence of pests, are deeply concerning and far from the standards we strive to uphold. Please know that your feedback is taken seriously, and we’re addressing this with our team to improve the quality of our accommodations, including deep cleaning and additional inspections. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chan... read more
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,216 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.