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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Only if you’re desperate Had to speak to 5 different people to get an answer about early check in. Everything was broken, including the microwave. All of the complimentary dishes were dirty. Trash in the hallways and everywhere outside. Fire alarm randomly going off late at night with no urgency to turn it off. Would never stay here again.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. Considering this a rare incident, we look forward to the opportunity to host you again and provide you ... read more
Refused to let me get an additional room for my family. Finally relented after i begged them but insisted i had to leave tomorrow
Business response:
Dear Guest, We apologize for the difficulty you experienced securing an additional room for your family during your stay. We understand that this caused inconvenience and stress, and we thank you for your patience and understanding. We are glad we could accommodate your request and have taken note of your experience. We will make sure to prevent similar situations in the future. We appreciate your feedback and hope to welcome you back under better circumstances. Sincerely, Hotel Management
Checked out after our first day. Room was dirty, curtain ripped, hallway and rooms smelled bad. We found food in our fridge, I told the front desk and got a garbage bag and placed the food in it and put it outside our room. When management came the next day they told me I have no proof of the food being in the Fridge. I use to love staying at this property but it went straight down hill.
Business response:
Dear Guest, Thank you for sharing your experience. We are truly sorry your stay didn’t reflect the high standards you previously enjoyed with us. While we understand how disappointing it must have been to encounter these issues, especially after having been a loyal guest. Your comments about cleanliness and communication have been shared with our team. We value your past patronage and hope you’ll consider giving us another opportunity to provide the comfort and service you’ve come to expect from us. Sincerely, Hotel Manageme... read more
The place was not clean
Business response:
Dear Guest, We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences. Sincerely, Hotel Management
Business response:
Dear Guest, Thank you for rating your recent stay. Our staff strives to ensure an exceptional experience for each guest. We are very sorry for not meeting your expectations. We hope you will give us another opportunity to show you our hospitality and prove that we truly value your patronage. Sincerely, Hotel Management
The EXTREMELY RUDE and unprofessional assistant manager of this motel canceled my reservation without telling me and without reason. I traveled two hundred miles only to find this HORRIBLE MOTEL refuses to honor EXPEDIA’S CONFIRMATIONS. The hotels smells like an open sewer too and is FILTHY. Expedia should REFUSE to advertise this property and anyone who tries to stay in this DUMP is crazy.
Business response:
Dear Sadie,We’re sorry to hear about the issue you had with your reservation, and we understand how frustrating this must have been. We strive to provide a welcoming environment for all guests and take concerns like these seriously. Each guest’s feedback is a critical tool for us in our mission to improve guest satisfaction. We appreciate you sharing your experience and hope for the opportunity to provide a much-improved stay should you reconsider visiting.Sincerely,Hotel Management
Wish I’d read the online reviews before booking. So many others had them cancel reservation as happened with us. On day of our check-in, after having reservation for some time, hotel calls saying they are overbooked and they’re transferring us to sister hotel in another area. Thankfully we talked them into letting us stay. But, on checking in, our room smelled incredibly of fish (major mold outbreak?). We had to have window open to sleep, but folks were smoking pot in quad below our window. Many guests were there longer term... read more
Business response:
Dear Gregory, Thank you for taking the time to share your experience with us. We are sorry about the challenges you encountered. Our front desk team is always here to assist you. Please allow us to check what went wrong in your case and address them satisfactorily. Please consider giving us another opportunity to provide a much more positive experience.Sincerely,Hotel Management
I Had A Terrible Stay This was one of the worst hotels I've stayed at. Here are my reasons "not" to stay here: - There's a sign that says the entrance door is locked for your protection. It's not. Anyone can walk right in. -You have to wait forever for the elevator to come up. Save the time and just take the stairs. -The bedsheets were stained and not clean. -During my three-day stay, our room wasn't cleaned even once. -The exhaust fan in the bathroom rattled during operation. -The walls are paper thin. I heard everything be... read more
Business response:
Dear John, It is disappointing to read that you had several issues during your stay, yet we are grateful for your patience. Also, please note that we provide housekeeping services to guests who stay eight or more nights; however, these services are always available upon request for an additional fee. In response to your feedback, we will ensure our front desk staff clearly communicates our services and amenities during arrival and provides each guest with the professional customer service they deserve. Your feedback has been... read more
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,198 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.