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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Home away from home Actually, I always book this hotel when I'm having guests from out of town. My home is too small to accomodate them and this always works beautifully at making sure everyone is comfortable and yet convenient to my home.
They had no room for me and showed my reservations as cancelled
Business response:
Dear Guest, We regret that you encountered reservation issues and that it caused confusion upon arrival. Our team always strives to assist guests in resolving unexpected situations as smoothly as possible, and we regret that this was not your case. Your comments are valuable and will be carefully reviewed as we continue working to address areas that require closer attention. We hope you will consider visiting again in the future, as we welcome the opportunity to provide you with the reliable and well-coordinated stay you des... read more
Safety concerns for my family.
Business response:
Dear Guest, We are truly sorry to learn that your visit raised concerns about well-being, especially when traveling with loved ones. Providing an environment where guests feel secure and comfortable is of utmost importance, and it is troubling to hear that this expectation was not met. Your feedback has been shared with our team, and thank you for bringing this to our attention. We hope to have another opportunity to provide you with the outstanding stay you deserve. Sincerely, Hotel Management
Water coming up from the floor in bathroom when u step in there…water leaking from the toilet at the bottom…random people knocking on the door asking for stuff
Business response:
Dear Guest, We are very sorry to learn about the issues you encountered, including the bathroom water leakage and the disturbance caused by unexpected door knocks. This is certainly not the level of comfort or security we strive to provide our guests. Please accept our sincere apologies for the inconvenience and frustration this caused during your stay. Your feedback has been shared with our maintenance and management teams. We appreciate you bringing this to our attention and hope you will consider giving us another opportu... read more
They could not provide pots/pans. They had no towels only 2 were provided for a deluxe room for 6.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced with the availability of kitchen items and towels, as this is not the level of service we strive to provide. Your comments have been shared with our housekeeping and management teams to ensure inventory levels and procedures are reviewed and improved. Guest comfort and satisfaction are very important to us, and we appreciate you bringing these concerns to our attention. We regret the frustration this caused and hope you will allow us another opportunity... read more
Soon as I checked in to my room I found a lot of roaches, then when I go to heat food the microwave caught on fire twice, pillows weren’t actually pillows they felt like deflated balloons. Lastly, there were cigarette burns on the couch we had in the room
Business response:
Dear Anthony, Thank you for sharing your feedback with us. We understand how unsettling it can be to encounter such issues, and we truly regret that your experience fell short of expectations. We follow a regular pest control program and will raise your concerns with our maintenance team to ensure proper follow-up. Cleanliness and guest comfort are always top priorities, and your comments help us focus on areas that need extra attention. We also appreciate your input regarding the in-room amenities, which will be reviewed ca... read more
Don't stay The staff was nice. But the property needs a complete make over. The hotel is listed as non smoking property. I have allergies and I could not stay and had to leave and stay at another hotel
Business response:
Dear Nikesha, We sincerely regret that the condition of the property and concerns regarding smoking impacted your stay and caused you to relocate. Please know that we are committed to maintaining a comfortable, clean, and healthy environment for all guests, and your comments will be shared with our team for improvement. We hope you will consider giving us another opportunity. Sincerely, Hotel Management
Worst stay ever, place nasty smoky and run down with bugs in room.
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,243 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.