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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Don't stay The staff was nice. But the property needs a complete make over. The hotel is listed as non smoking property. I have allergies and I could not stay and had to leave and stay at another hotel
Business response:
Dear Nikesha, We sincerely regret that the condition of the property and concerns regarding smoking impacted your stay and caused you to relocate. Please know that we are committed to maintaining a comfortable, clean, and healthy environment for all guests, and your comments will be shared with our team for improvement. We hope you will consider giving us another opportunity. Sincerely, Hotel Management
Worst stay ever, place nasty smoky and run down with bugs in room.
The staff at the front desk were nice however, the room had a strange odor and there were roaches coming from the a/c unit.
Dirty, noisy, roaches in the room
I drove 5hrs to find out my reservation was canceled. I asked why was it canceled the front desk clerk stated they had no rooms. I asked why. She said they had a fire 2-3 days and the sprinkler system ruined rooms. Although I was in town for leisure I had to find another area to stay at last minute. Had they emailed or called to notify my cancellation of the room it would’ve been so bad. Poor communication
Bugs
Business response:
Dear Muhammad Siddiqui, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping and pest control associates to ensure this does not happen again. Considering this a rare incident, please give us another opportunity to host you in the future with a better service. Sincerely, Hotel Management
This is by far the worst experience being displaced out of my home because of a fire. The fire alarm went off last night around 12:00 a.m. I went to the front desk. Me and my daughter ran out of the room. Frantically down stairs to the front desk clerk, and she calmed exclaimed this was NORMAL and I repeat. She repeated that this happens all the time. This is nothing we are8 used to. As if it was a laughing matter I'm requesting a refund please.
Business response:
Dear Dionna, Thank you for your comments on the fire alarm during your recent stay. We always want to provide a restful night's sleep for each guest, but when a fire alarm sounds, we must evacuate the hotel for everyone's safety until we can thoroughly investigate the cause of the alarm. However, in a situation such as this, the safety of our guests takes priority over everything else. We apologize for disturbing your sleep and will ensure such concerns are not repeated. We hope you will give us another chance to provide you... read more
Only if you’re desperate Had to speak to 5 different people to get an answer about early check in. Everything was broken, including the microwave. All of the complimentary dishes were dirty. Trash in the hallways and everywhere outside. Fire alarm randomly going off late at night with no urgency to turn it off. Would never stay here again.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we continually grow and improve based on our guests' feedback. Considering this a rare incident, we look forward to the opportunity to host you again and provide you ... read more
Refused to let me get an additional room for my family. Finally relented after i begged them but insisted i had to leave tomorrow
Business response:
Dear Guest, We apologize for the difficulty you experienced securing an additional room for your family during your stay. We understand that this caused inconvenience and stress, and we thank you for your patience and understanding. We are glad we could accommodate your request and have taken note of your experience. We will make sure to prevent similar situations in the future. We appreciate your feedback and hope to welcome you back under better circumstances. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,226 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.