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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We experienced cockroaches in multiple rooms offered to us and ultimately decided to leave. The level of dirtiness in the rooms is so much, there could not have been any detailed cleaning in months to years. There is debris on the walls, trim, floors, etc. from long periods of not being wiped down. The toilet flooded from the bottom of the floor during the one night we were there. This was by far the worst hotel I have ever entered and it felt more like a hostel or one night stand kind of trailer type hotel.
Business response:
Dear Guest,We sincerely apologize for the unpleasant experience. The issues you described regarding room cleanliness and maintenance, as well as the presence of pests, are deeply concerning and far from the standards we strive to uphold. Please know that your feedback is taken seriously, and we’re addressing this with our team to improve the quality of our accommodations, including deep cleaning and additional inspections. We greatly appreciate your observations and concerns. We hope you will consider giving us a second chan... read more
This hotel room was, bar-none, the worst hotel room I have ever stayed in. I have lived in a ESA for work before, so I trusted the name, but never again. I have traveled much of the world, and all of the states, and this was by far the worst. The room was in absolute disrepair, it was dirty, and on top of that, it had cockroaches. From broken glass outside the front door, to a rancid smell throughout the hotel. If I had the choice to get my money back before staying, I surely would have, but I was late, and I was traveling, ... read more
Business response:
Dear Fredrick,We’re genuinely sorry that this experience left you feeling disappointed, especially given your past trust in us and extensive travel background. Our goal is to provide a space that lives up to your expectations and our reputation, and we regret that our property fell short of our usual standards. This certainly is not the experience we strive to offer. Your feedback is a wake-up call, and we will address this with our team for improvements, from thorough cleaning and room inspections. We do hope you will stay ... read more
DIsappointing I pre-paid for a suite with two beds (for two adults and an adult sized teenager) for a two night stay. When I checked in, I was told that wasn't available. They gave me a room with a single bed for the first night but were able to find me a suite with two beds for the second night. I was not offered any sort of refund or compensation. The staff were very friendly and polite, but the property is being remodeled. The flooring in the common areas has been pulled up. The adhesive is filthy and sticks your shoes ma... read more
Business response:
Dear Fredrich,We sincerely apologize for the inconvenience you faced during your stay. It’s concerning that you did not receive the suite you reserved initially, and we regret that you were given a room with a single bed instead. While we’re glad that a suite was arranged for your second night, we understand how frustrating this situation could be. We will take the necessary measures to ensure that such situations are prevented. Additionally, we acknowledge your concerns regarding the ongoing renovations. We strive to meet h... read more
Gross
Business response:
Dear Danette, Thank you for sharing your feedback. We deeply regret that your experience did not meet your expectations. Providing a clean and comfortable environment is a top priority, and your comments will be shared with our team to ensure improvements are made. We hope you might consider staying with us again for a better experience in the future.Sincerely,Hotel Management
Elpidia does not advice that hotel is under construction.
Business response:
Dear Jorge,We sincerely apologize for the inconvenience caused by the construction at our property, especially if it was not clearly communicated prior to your arrival. We understand how important it is for guests to have accurate information when making their reservations. We will share your feedback with our team to ensure that all necessary details are available to guests. Your feedback is crucial in helping us enhance our guest experience, and we appreciate you highlighting this issue. We hope you will give us a chance t... read more
They didn’t have a room ready when I arrived two hours after checkin time, the shower leaked all over the floor, and the smell in the hotel was awful
Business response:
Dear Guest, Thank you for choosing us. Providing a clean and comfortable hotel experience is always our motto. However, we sincerely apologize for the issues that detracted from your comfort. We regret that our efforts to address these concerns fell short of your expectations. Your feedback is valuable, and we will take steps to ensure a more peaceful environment for all guests in the future. Our front desk team is always available to assist you with anything while you are our guest. Please return, and we hope to provide you... read more
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,243 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.