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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Beware The property is overall in bad condition. Needs major updates and upgrades. Dirty inside and out. My room smelled like smoke, from the previous guests and from other people who were smoking inside the hotel. I found used contraceptive packaging on the A/C unit. The covering of the A/C unit was broken and the A/C didn’t work well. Other guests were constantly congregated at the sitting areas outside smoking marijuana. Wouldn’t recommend staying here unless you are looking for a cheap rate.
Business response:
Dear Guest, Thank you for sharing your experience. We sincerely apologize for the cleanliness and condition of your room and the discomfort you faced. This is far from the standard we strive to maintain, and we are deeply concerned about the issues you described. We will review your concerns with our housekeeping team to ensure such issues are addressed. We hope to make improvements on your return trip and deliver better memories.Sincerely,Hotel Management
The staff were nice that was the only reason I gave communication a few stars however the room was dirty the halls reek of urine and other unsanitary items the place was not cleaned and even after I cleaned the unit myself I still seen roaches. I could not believe I did not get a full refund I was moving into my home and could not imagine bringing a bug into my new place from a hotel stay
Business response:
Dear Arteruo, Thank you for your comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. Our goal is to offer each guest a suite that is clean and refreshing. Rest assured, we will address this promptly with our housekeeping and pest control team. We hope you will give us another chance to exceed your expectations. Thank you again, and we wish you all the best.Sincerely,Hotel Management
Never stay in this place again
Business response:
Dear Gerson, Thank you for taking the time to post a review. We are sorry for the concerns you encountered. We are working to remedy these issues so that your stay will be absolutely perfect next time. You are a valued customer, and everything we do is aimed at providing you with an excellent experience. Considering this a rare incident, we hope you will revisit us so we can show you our commitment to a seamless experience.Sincerely,Hotel Management
Just horrible I was supposed to stay 2 days but checked out after the first day.I paid in full so I still have to try to get a refund for the second day. The room wasn't clean, huge stains on the sofa, rgw shower and toilet was cleaned looks like it wasn't cleaned in months I had to go to Publix to buy cleaning supplies andcspent 2 hours that day cleaning. On top of that i forgot my fast charger, the charging cables tobmy iphone, and Android. When I called back to the hotel they told me that the cleaning personnel didn't fin... read more
Business response:
Dear Peter, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
The worst experience ever. The hotel is bad, bad condition of the rooms, but the worst is the unsafe place and guests. People living there and smoking pot early in the morning and late at night. I leave earlier and asked the refund because I witnessed a fight in front of the hotel outside of the front door, while people around in their cars smoking and laughing and recording instead of calling the cops. I travel all around the globe and this was the worst experience ever.
Business response:
Dear Kelly E, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Next time, we look forward to hosting you again and ensuring you have the seamless stay you deserv... read more
The rooms are dirty
Business response:
Dear Belay, Thank you for bringing this to our attention. We apologize for the cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment for our guests is a top priority, and we are addressing this matter with our housekeeping team immediately. Your feedback is valuable as it helps us improve our services. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,216 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.