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Extended Stay America - Atlanta - Northlake
- Hotels
- Atlanta, GA
About this business
Location details
3300 Northlake Parkway, Atlanta, GA, 30345, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Just horrible I was supposed to stay 2 days but checked out after the first day.I paid in full so I still have to try to get a refund for the second day. The room wasn't clean, huge stains on the sofa, rgw shower and toilet was cleaned looks like it wasn't cleaned in months I had to go to Publix to buy cleaning supplies andcspent 2 hours that day cleaning. On top of that i forgot my fast charger, the charging cables tobmy iphone, and Android. When I called back to the hotel they told me that the cleaning personnel didn't fin... read more
Business response:
Dear Peter, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management
The worst experience ever. The hotel is bad, bad condition of the rooms, but the worst is the unsafe place and guests. People living there and smoking pot early in the morning and late at night. I leave earlier and asked the refund because I witnessed a fight in front of the hotel outside of the front door, while people around in their cars smoking and laughing and recording instead of calling the cops. I travel all around the globe and this was the worst experience ever.
Business response:
Dear Kelly E, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Next time, we look forward to hosting you again and ensuring you have the seamless stay you deserv... read more
The rooms are dirty
Business response:
Dear Belay, Thank you for bringing this to our attention. We apologize for the cleanliness issues you encountered during your stay. Maintaining a clean and comfortable environment for our guests is a top priority, and we are addressing this matter with our housekeeping team immediately. Your feedback is valuable as it helps us improve our services. We hope to have the opportunity to welcome you back and provide you with a much-improved experience. Sincerely,Hotel Management
The hotel has roaches, I paid for a few days to stay had to change the room I was in the next day. The new room I was changed to have more roaches in the last. The first time I was in tub was stopped up. And I never got a refund from leaving. I definitely would not recommend anyone to stay unless they don’t mind roaches.
Business response:
DearAnita,Thank you for being our guest.Our hotel's prime motto is providing clean accommodation. It is disappointing thata few expectations were not met while delivering the room. We regret that there were cleanliness issues in your room and will discuss them with our housekeeping and pest control team to review and take action. Our front desk team is always there to help you, so please connect with them for further assistance. Considering this a rare case, please return, and we look forward to your next stay with a better ... read more
Terrible stay I need to request a full refund. Police were on property dealing with a situation upon arrival. There was no power from midnight to 7:30 am and property staff did nothing to alarm, to inform, to update customers. Needless to say, I was panicked, felt unsafe, since landline was not working. It was a terrible stay and seeking a refund or disputing my credit card claim is my best option.
Business response:
Dear Chiquita, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Northlake
How is Extended Stay America - Atlanta - Northlake rated?
Extended Stay America - Atlanta - Northlake has a 3.2 star rating with 1,198 reviews.
When is Extended Stay America - Atlanta - Northlake open?
Extended Stay America - Atlanta - Northlake is open now. It will close tomorrow at 12:00 a.m.