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Extended Stay America - Atlanta - Perimeter - Crestline
- Hotels
- Atlanta, GA
About this business
Location details
905 Crestline Pkwy., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Rude and disrespectful front desk staff “Jaqueen” made my stay miserable and I won’t ever stay in an Extended Stay again after how she behaved.
Business response:
Dear Guest, We are sorry that your interaction with our front desk left you with such a negative impression, as this is not the level of service we strive to provide. Please accept our apologies for the frustration and disappointment caused during your stay. Your comments are being taken seriously and will be addressed internally to ensure better service moving forward. We truly value your input and hope you might reconsider and allow us the opportunity to provide you with a more positive and respectful experience in the fut... read more
After a long drive, my room wasn't ready. There was a bug on the bed. Not going to book again!
Business response:
Dear Guest, We’re very sorry to hear about your experience and the frustration it caused after a long drive. We sincerely apologize that your room was not ready upon arrival and for the concern you encountered in the room, as this is not the standard we aim to provide. We understand how disappointing this must have been, and your feedback has been shared with our housekeeping team to ensure better readiness and attention to detail moving forward. We regret that this impacted your visit and hope to have the opportunity to pro... read more
I've stayed in some bad hotels before, this one takes the cake by a mile. If you smoke 12 packs a day, this place probably smells just like home. Otherwise, you will have a splitting headache from the moment you walk in, until who knows when. I checked out (early, as I would rather sleep in my car then spend another night here) 5 hours ago and my head is still pounding from the night I spent in the smoke-soaked room. Probably the night of barely any sleep, on the world's cheapest mattress with pillows that seem to be made ou... read more
Business response:
Dear Guest, We sincerely apologize for the experience you described, as it does not reflect the level of comfort and care we aim to provide. We're concerned about the room and the overall environment you experienced, and we're sorry that the cleanliness and upkeep fell short during your visit. We also apologize for the quality of the bedding and amenities, as well as the interaction you had with our team, which should have been handled with professionalism and clarity. Your feedback has been shared with our housekeeping and ... read more
My experience here was terrible. They gave me a room key to someone else’s room when I walked into what I thought was my room. There was a man pleasuring himself in the most weirdest way possible the hallways smelled like cigarettes and weed and especially the room that they supposedly said was mine. The smell coming from that room was disgusting. I can’t even describe what that man was doing to himself.
Business response:
Dear Guest, We’re very sorry to hear about your experience and the serious concerns you described. Being assigned to an already occupied room is a significant lapse, and we sincerely regret the distressing situation that followed, as this does not reflect the level of safety and care we aim to provide. We also regret the condition and overall environment you encountered, which further affected your impression. This matter has been escalated to our leadership team for immediate review of room assignment procedures and propert... read more
was not greeted pleasantly by the hotel manager. He mumbled under his breath. I did not understand a single word he said, until he made it clear that there was no single beds available. I said that I would pay the difference to get a double bed without letting me know he put me in supposedly the last available single bed on the first floor 123, I opened the door to this room, and the smell immediately filled my nostrils. It was not a pleasing scent! It smelledso bad it was old filthy carpet that was not vacuumed before my st... read more
Business response:
Dear Guest, We’re sorry to hear that your arrival and overall experience did not reflect the level of service and room readiness we strive to provide. This certainly does not meet the standard we aim to deliver, and we regret that it affected your ability to rest during your visit. Your feedback regarding the interaction with our associate and the overall condition of the assigned room has been shared with the appropriate teams for review. Thank you for bringing this to our attention, and we hope you will allow us another op... read more
Room and amenities
Business response:
Dear Guest, Thank you for sharing your feedback regarding your recent visit. We sincerely appreciate your taking the time to comment on the accommodations and in-room features. Guest insights are invaluable, as they help us better understand expectations and identify opportunities for improvement. We regret that any aspect of your experience did not fully meet your standards and assure you that your comments will be carefully reviewed with our team. Our commitment remains focused on providing a comfortable, well-equipped env... read more
We did not have a smooth check in. We arrived very late after a long drive at night, the front door was locked. We had to spend time to contact the customer service, they woke up the desk front person who was not happy to see us. The floor in the room was not clean.
Business response:
Dear Guest, We sincerely apologize for the inconvenience you experienced during your late-night arrival and the issues with your check-in process. Being locked out and having to contact customer service after a long drive is certainly not the welcome we want our guests to receive. We also regret that the room floor was not cleaned to our standards. Your comments have been shared with our front desk and housekeeping teams. Guest comfort and satisfaction are very important to us, and we appreciate you bringing this to our atte... read more
The front desk staff was very pleasant. She was the highlight of the stay. The room was very stale and had a pungent smell that let me know ppl smoke in there all the time. The tub/shower has stains in it.
Business response:
Dear Guest, Thank you for taking the time to share your feedback. We are pleased to hear that our front desk staff made a positive impression and provided a pleasant experience during your stay. At the same time, we sincerely apologize for the issues you encountered with the room, including the stale air and the stains. This is not the standard of cleanliness and comfort we strive to maintain. Your comments have been shared with our housekeeping team. We truly value your feedback and hope you will give us another opportunity... read more
The room and the bathroom were dirty, they didn't clean them properly.
Business response:
Dear Guest, We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us another opportunity to host you in the future so we can show you our dedication to exceptional experiences. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Perimeter - Crestline
How is Extended Stay America - Atlanta - Perimeter - Crestline rated?
Extended Stay America - Atlanta - Perimeter - Crestline has a 3.6 star rating with 2,438 reviews.
When is Extended Stay America - Atlanta - Perimeter - Crestline open?
Extended Stay America - Atlanta - Perimeter - Crestline is open now. It will close tomorrow at 12:00 a.m.