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Extended Stay America - Atlanta - Perimeter - Crestline
- Hotels
- Atlanta, GA
About this business
Location details
905 Crestline Pkwy., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was not very clean in the bathroom there was garbage from the previous guesped there were cockroaches and the bed mattress seems to have been in use for 30 years as it leaned towards only one side of the bed.
Business response:
Dear Wilson,We sincerely apologize for the poor condition of your room. Cleanliness and comfort are top priorities, and the concerns you described are far from the standard we strive to uphold. We are addressing these concerns with our housekeeping and maintenance teams to ensure improvements are made. We do hope you will stay with us another time so we can provide you with a much more satisfying experience.Sincerely,Hotel Management
Check in issues on the hotel's part, which left me at a huge disadvantage & inconvenience
Business response:
Dear DaVida,We’re very sorry for the challenges you faced during check-in. Situations like this can be truly inconvenient, and we regret any disruption this caused to your plans. We’ll work with our team to address the check-in process to prevent similar occurrences and provide a smoother arrival for our guests. We hope you will give us another chance to provide you with the hospitality we are known for on your next visit to the area.Sincerely,Hotel Management
Decent just needs to be updated n cheaper for what you’re getting
Business response:
Dear Nafeezah,We appreciate your thoughts on the need for updates and pricing. Your insights are invaluable as we strive to enhance our guest experience, and we will share them with our team. In the meantime, our housekeeping is committed to keeping our property clean and well-maintained while we take your suggestions into careful consideration for future plans. Thank you again for your feedback, as it helps us improve the experience for all of our guests. We hope we have the opportunity to make a much better impression on a... read more
The furnishings including the carpet are quite dated and need a serious revamp. The room smelt of smoke, was musty and at some point I couldn't breath due to the overwhelming smoke smell. The bathroom, towels and bed linen are clean. The curtains and railings are torn and falling off so didn't close properly. The AC kept me up as it was noisy and old. To make up for all this, Edith and Simone and one more guy (forgot his name) make your stay worthwhile. They attend to you with a smile and are willing to go an extra mile to m... read more
Business response:
Dear Nyawira,We appreciate your kind words about our staff and convenient location. However, we are sorry for the numerous issues you encountered during your stay. We regret any frustration and discomfort this may have caused. Although our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously, and we thank you for bringing this to our attention. Please rest assured that maintaining a clean, fresh, and up-to-date environment throughout our hotel is a top priority for us, a... read more
I had an extremely disappointing and unsettling experience at this establishment. The interior is outdated, with old, malfunctioning utilities and a general feeling of neglect. The carpets were filthy and sticky, making the environment feel unhygienic. The switches and electrical outlets appear unsafe and are in dire need of an upgrade. The entire place had a foul smell, which only added to the discomfort. Unfortunately, the condition of this place left me feeling more like I was in a refugee camp or a homeless shelter rathe... read more
Business response:
Dear Sravan, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance and cleanliness issues in your suite. We must follow the processes to ensure each guest suite is well maintained. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We will share these notes appropriately with our team. We hope you can give us... read more
I hated everything about it.
Business response:
Dear Eriah, It is disappointing to read your comments about your experience. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will address each one of your concerns as we are committed to providing every guest with a wonderful experience. Please revisit, and we serve you better. Thank you again for your feedback.Sincerely,Hotel Management
Siri make me wait for hours. I didn’t even get the room because they say I have to pay hundred dollar deposit I offer $50 I had and I am sick disabled person they didn’t do exceptional. They let me sleep in the car.
Business response:
DearElena,We apologize for the issues that impacted your time with us, which differs from the kind of service we aim to provide. We will look into the issues and ensure this can be better handled. Our team will ensure our service levels increase to provide the care and hospitality you deserve, taking our guest's feedback seriously. We hope we get another opportunity to host you and welcome the opportunity to regain your trust.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Perimeter - Crestline
How is Extended Stay America - Atlanta - Perimeter - Crestline rated?
Extended Stay America - Atlanta - Perimeter - Crestline has a 3.6 star rating with 2,438 reviews.
When is Extended Stay America - Atlanta - Perimeter - Crestline open?
Extended Stay America - Atlanta - Perimeter - Crestline is open now. It will close tomorrow at 12:00 a.m.