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Extended Stay America - Atlanta - Perimeter - Crestline
- Hotels
- Atlanta, GA
About this business
Location details
905 Crestline Pkwy., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room smelled of piss no remote to the tv, couldn’t call down to the front desk front desk staff was rude
Business response:
Dear Tavaris, We sincerely apologize for the condition of your room during your stay. Cleanliness and comfort are top priorities for us, and the experience you described does not reflect our standards. We deeply regret the inconvenience you faced; please be assured that we will address these concerns with our housekeeping team to ensure that such issues are corrected immediately. Your feedback is invaluable, and we appreciate you taking the time to share it with us. We hope to have the opportunity to welcome you again and pr... read more
The room was soaked with cigarette smell, which unfortunately seeped into my clothes and travel bag. The common area halls were extremely musty and unbearable. The "Breakfast" consisted of bagged muffins, granola bars, and make-your-own oatmeal. No fruit, eggs, bacon, waffle, etc. Don't advertise "Breakfast Included" if this is your definition of Breakfast.
Business response:
Dear Steve, We sincerely apologize for not meeting your expectations during your recent stay at our hotel. We deeply regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. We are also sorry for not meeting your expectations concerning breakfast. We will address these concerns with the team as we always want to improve our guest experience. Your valuable feedback is much appreciated, and we do hope to have the privilege of hosting you ... read more
Was given first floor because we had 2 kids, but the person they above us was moving g a lot a heavy, had to take my trash to trash room to get towels had to go to Fri t desk.
Business response:
Dear Guest, We're glad you appreciated being placed on the first floor with your family. However, sorry to learn that the noise from the room above was disturbing and that you had some inconvenience with getting towels and disposing of trash. We'll look into addressing the noise issue and streamlining our service for future stays. We look forward to seeing you in the future! Sincerely, Hotel Management
My room was switched at the last minute, and the air conditioning unit did not work. I reserved the room for two nights, but had to leave after the first not due to uncomfortable circumstances. The staff only compensated me for one day. The staff was defensive when the matter was brought to their attention. Staff should listen and respond professionally.
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We sincerely apologize for the inconvenience you encountered during your stay, particularly regarding the last-minute room switch and the non-functional air conditioning unit. Please know that we value respectful and professional communication, and we will be addressing the concerns internally to ensure our staff listens with empathy and responds with care. Your feedback is important to us, and we are using it as an opportunity to improve both our se... read more
Warning ⚠️ This place is disgusting!!!! Soon as you walk into the building, it smells like a pack of Marlboro cigarettes... First sign 🛑 to turn around, I was so tired from my ✈️ flight I just wanted to sleep 😴. I should have asked to see the room before checking in. The room was disgusting the carpet was filthy, cigarette burns all over the carpet. Room smell like cigarette ashes and moldy. Some type of fluids all over the bed skirt. The lining on the bed had oil stains on it. The front rep offered me another room. It did... read more
Business response:
Dear Tarrah,Thank you for taking the time to share your experience. It’s disappointing to hear that your stay didn’t meet expectations, especially after a long flight when all you wanted was a comfortable place to rest. We understand how frustrating it must have been, and your feedback is incredibly important to us. We appreciate your patience and hope you’ll consider giving us another chance to provide a warm and welcoming experience in the future.Sincerely,Hotel Management
. The vents were disgusting. They also charged us 100 at the desk for a deposit that we were never made aware of before hand.
Business response:
Dear Maureen,Please accept our sincere apologies for any inconvenience you encountered with the vents in your room during your stay. Your feedback is of utmost importance to us, and we take these matters seriously. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We also regret any miscommunication regarding the deposit. This is standard industry practice at reputable hotel chains, and we regret any miscommunication regarding this concern. We genuinely... read more
Frequently asked questions about Extended Stay America - Atlanta - Perimeter - Crestline
How is Extended Stay America - Atlanta - Perimeter - Crestline rated?
Extended Stay America - Atlanta - Perimeter - Crestline has a 3.6 star rating with 2,438 reviews.
When is Extended Stay America - Atlanta - Perimeter - Crestline open?
Extended Stay America - Atlanta - Perimeter - Crestline is open now. It will close tomorrow at 12:00 a.m.