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Extended Stay America - Atlanta - Perimeter - Crestline
- Hotels
- Atlanta, GA
About this business
Location details
905 Crestline Pkwy., Atlanta, GA, 30328, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
My stay was a mix of excellent service and poor management. While Simone was professional and made my first five days seamless, the experience soured when I tried to extend for two more nights. Despite my daughter having official DMV paperwork to replace a stolen purse/ID, the General Manager was inflexible and lacked empathy. We were restricted to only a one-night extension because she lacked a physical ID card. Although Simone was wonderful, the management’s heartless handling of our situation ensures I won’t be returning.... read more
Business response:
Dear Guest, Thank you for your feedback. We are pleased to hear that Simone provided excellent, professional service and helped make the first part of your stay seamless. However, we sincerely regret the frustration you experienced regarding the extension of your stay and understand how difficult that situation must have been for you and your daughter. Please accept our apologies if our policies were communicated or handled in a way that felt inflexible or lacking empathy. Your comments have been shared with our management t... read more
Check in if you traveling with someone they need their ID too never was ask that ever said we travel all da way here for nothing and we have to sleep and our car because all the hotels book smh
Business response:
Dear Guest, We sincerely apologize for the frustration you encountered during check-in. We understand how stressful it can be after traveling a long distance, especially when accommodations are limited. Our policy requires valid identification for all registered guests staying in the room, and we regret that this requirement was not clearly communicated in advance. This situation is certainly not the experience we want for our guests. Your feedback will be shared with our front desk team to improve communication and ensure c... read more
Bad customer service
Business response:
Dear Guest, We are truly sorry to hear about your experience and regret that our service did not meet your expectations. Providing excellent guest care is very important to us, and your comments have been shared with our team. We appreciate you bringing this matter to our attention, as it helps us improve for future guests. We hope to have the opportunity to restore your confidence in us. Sincerely, Hotel Management
We did not stay
Business response:
Dear Guest, Thank you for your review. We hope you will accept our apologies for any issues you experienced, and we would welcome another opportunity to provide you with a much-improved stay. Sincerely, Hotel Management
Terrible stinks needs to be renovated
Business response:
Dear hakan, We are truly sorry to hear about the unpleasant odor and your impression that our property is in need of renovation. Your experience does not reflect the high standards we aim to provide, and we apologize for the discomfort this caused. Please know that your comments have been shared with our team, as guest input is valuable in helping us make improvements. We appreciate your honesty and hope you will give us another opportunity to provide a more comfortable and enjoyable stay in the future. Sincerely, Hotel Mana... read more
Nothing
Business response:
Dear Cordell, Thank you for staying with us and for taking the time to share your feedback. We appreciate you bringing the condition of the room to our attention and for including the photo. We are sorry for the inconvenience caused. This does not reflect our standards, and our team has been informed to address the issue promptly. Providing clean and comfortable accommodations is a top priority, and we regret that we fell short of your expectations during your visit. Your comments help us improve, and we look forward to the ... read more
Nothing but terrible
Business response:
Dear Tavaris, Thank you for sharing your thoughts. We are truly sorry to hear that your experience did not leave a positive impression. Guest satisfaction is very important to us, and feedback like yours plays a vital role in helping us improve. While this visit may not have met your expectations, we hope to have the opportunity to welcome you back in the future and provide a stay that better reflects our commitment to comfort and care. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Perimeter - Crestline
How is Extended Stay America - Atlanta - Perimeter - Crestline rated?
Extended Stay America - Atlanta - Perimeter - Crestline has a 3.6 star rating with 2,438 reviews.
When is Extended Stay America - Atlanta - Perimeter - Crestline open?
Extended Stay America - Atlanta - Perimeter - Crestline is open now. It will close tomorrow at 12:00 a.m.