Extended Stay America - Atlanta - Perimeter - Hammond Drive

Business response:

Thank you for choosing our hotel. We are pleased to know you appreciated our associates, but we are sorry for the cleanliness issue you encountered. Please know, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management 

Business response:

Thank you for being our guest at Extended Stay America. We are glad to know you were impressed with our front desk associates and that you also enjoyed your accommodations. Thanks again for your kind review. Please come back and see us again soon. Sincerely, Hotel Management 

Business response:

Thanks for being a guest. Although you had a pleasant stay with us, we apologize for the cleanliness issue you had in your room. Your feedback is discussed with our housekeeping team for review and action. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management 

Business response:

Thank you for choosing Extended Stay America. We are pleased to know how much you liked your guest room! We want your stay with us to feel like home and be as comfortable as possible. We appreciate your kind review and hope to welcome you back soon. Sincerely, Hotel Management 

Business response:

Thank you for staying with us and for your gracious rating. On behalf of all of us at Extended Stay America, we would like to invite you for another outstanding visit. Sincerely, Hotel Management 

Business response:

Jacqueline, thanks for sharing your wonderful rating about your experience at the Extended Stay America. We are happy to see your stay with us was perfect in all the ways and hope we have the pleasure of hosting you again soon. Sincerely, Hotel Management 

Business response:

We appreciate you choosing our hotel and for providing your review. Although you were satisfied with our service and facilities, we apologize as we couldn't hit the mark of your expectations for a perfect visit. We have a full-size refrigerator with ice trays for guests’ convenience in every room and therefore, we do not have an ice bucket. Your feedback for the service issue is shared with the front office team to be diligent going ahead. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel... read more

Business response:

Thank you for being our guest and for taking time to review your experience at Extended Stay America. It's so nice to know you had a comfortable stay and liked the service provided by our staff. Thanks again for recommending us to future guests. We look forward to hosting you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post a nice rating of Extended Stay America. We always want every guest to have a pleasant experience, and we are glad to see we were able to accomplish this while you were here. We hope you will choose us again so we can impress you on your next trip as well. Sincerely, Hotel Management