Extended Stay America - Atlanta - Perimeter - Hammond Drive

Business response:

Thank you for choosing us. We delighted to know you had a pleasant stay with us that our offerings were to your satisfaction. However, we regret the inconvenience you had. It was a pleasure to have you as a guest at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to review your stay. We're sorry for the inconvenience you had due to the roaches and that you did not find our beds comfortable. Please be assured that we have asked our pest control provider to service your room immediately. We wish we had the opportunity to address the issue while you were here as we would have done our best to ensure you were comfortable. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management 

Business response:

Thank you for taking the time to share about your stay at Extended Stay America. We are thrilled to know you loved our courteous associates and that our location was perfect for your needs. Your feedback will be shared with our Brand Leaders to assist them when determining new breakfast offerings for future implementation future visit to our city. We look forward to welcoming you again the next time you visit our area. Sincerely, Hotel Management 

Business response:

We are delighted you chose Extended Stay America for your visit and we are happy to know our front desk team made your stay memorable. We appreciate the acknowledgment of our hard working staff and we look forward to sharing your compliments with them. We hope you will make us your home whenever you are in town! Sincerely, Hotel Management 

Business response:

Ali, thank you for being our guest. We apologize for the inconvenience you had at the time of check-in and the cleanliness issues you encountered in your appointed room. Please be assured that we have discussed your feedback with our front desk and housekeeping teams to be more diligent with their efforts moving forward. We have also asked our pest control provider to service your room immediately. We hope to have a future opportunity to restore your confidence in our hotel. Sincerely, Hotel Management 

Business response:

Please accept our sincere thanks for reviewing your stay at Extended Stay America. We are delighted to read that our well-kept room, hospitality, location, and breakfast offerings made such a wonderful impression on you. Your recognition of our efforts will serve to motivate us even more! It was our pleasure to have you as our guest, and we can’t wait to host you again on a future visit to the area. Sincerely, Hotel Management