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Extended Stay America - Atlanta - Vinings
- Hotels
- Atlanta, GA
About this business
Location details
2474 Cumberland Pkwy. SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Would not return The hotel when you walked in smelled bad like pot. The luggage cart had flat tire. Kitchen cabinets were sticky and dirty. Also no service in the morning at desk.
It was nasty
Inadequate and no customer service Our suite lacked: Bathroom trash can Hand towels and enough washcloths Working remote for TV- even after asking for a 2nd one Lightbulb in one bedside lamp Working phone Any kind of dishes, cookware or supplies in the kitchen Hangers in closet Ice bucket Coffee maker or coffee in lobby Blanket on bed Water in pool Any maid service In addition, the hall carpet was dirty, the front desk was unmanned in the evenings and locked up in the mornings.
Business response:
Dear Valerie, We sincerely apologize for the several shortcomings you experienced during your stay. Our goal is to ensure total guest satisfaction, and we regret that we did not meet all of your expectations. We completely understand your frustration regarding the upkeep of our accommodation and amenities. We are especially sorry for the lack of responsiveness from our associates, as consistent service is something we strive to provide at all times. Your comments have been shared with the respective team for better communica... read more
💩💩💩 💩 hole. The card readers didn’t work half the time. The halls smelled of marijuana, the room smelled of mildew. There was mold all over the bathroom ceiling. The microwave reaked of bleach. We bought scented candles to burn all night to over come the wretched smell. There were possible pubes in the towels and a dirty handprint on the wall. The remote had the batteries taped in. Half the wall outlets didn’t work. The room was in desperate need of remodeling or just basic maintenance.
Business response:
Dear Raymond, Thank you for choosing us again and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention, as we continually grow and improve based on our guests' feedback. Considering this a rare incident, we hope to have another occasion to host you in the future a... read more
The staff and the room
Business response:
Dear Tatianai, Thank you for being our guest and for your valuable feedback. Please accept our apologies for your experience at our hotel. Our goal is to provide every guest with an exceptional stay, and we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely, Hotel Management
This property needs updating. The walls are filthy inside and outside of the room. You can see drip marks and dirt on every wall in the hotel. Garbage was sitting in the hallway by the back door for the entire day. My room door was hard to open once key inserted. Room was clean but walls are beyond filthy shower curtain had a bit of mold on it. Items in the room were caked up with whatever product is being used to either clean or just not being cleaned at all. Pool is still broken, I stayed here a year ago and there was no p... read more
Business response:
Dear Ebony, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We appreciate that you have brought these concerns to our attention as we continually grow and improve based on our guests’ feedback. We hope to have another occasion to host you in the future and provide you with the seamless stay you des... read more
Kind staff, but run down, dirty property. The property smelled like “skunk.” Full kitchen but no paper towels.
Business response:
Dear Amy, We're sorry to hear that aspects of your visit did not meet expectations. Unpleasant odors and maintenance issues can understandably impact the comfort of a stay, and we regret any disappointment caused. On a brighter note, we're pleased the team offered you a warm and courteous welcome. Your feedback is appreciated and helps guide our efforts to create a more comfortable and enjoyable experience for all who stay with us. Sincerely, Hotel Management
Stayed for 2 days. Didn’t have a shower curtain. Kept having to get a new key card for our room door because it would let us in the side door then deactivate to the room & the lady was real nice about it but the guy was rude.
Business response:
Dear Nikka, Thank you for sharing your feedback. We regret the inconvenience caused by the missing bathroom amenities and the key card issues during your stay. We appreciate your patience and are glad to hear that one team member was accommodating, though we apologize if another did not meet your expectations. Your comments are important to us and will be used to improve our services. We hope to have the chance to provide a more seamless experience in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Atlanta - Vinings
How is Extended Stay America - Atlanta - Vinings rated?
Extended Stay America - Atlanta - Vinings has a 3.6 star rating with 1,409 reviews.
When is Extended Stay America - Atlanta - Vinings open?
Extended Stay America - Atlanta - Vinings is open now. It will close tomorrow at 12:00 a.m.