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Extended Stay America - Atlanta - Vinings
- Hotels
- Atlanta, GA
About this business
Location details
2474 Cumberland Pkwy. SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The elevator doesn’t work at first it was constantly stuck the halls smell of urine they want to inspect your rooms invading your privacy they don’t change your linen until 2 weeks per sign at front seat they charge you if you need new towels someone urinated in the stairway I could go on an the staff asking for a 5star review I was even called to do so it was very unsafe
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We are deeply saddened and concerned to read about the issues you encountered during your stay. What you described falls far below the comfort, cleanliness, and respect we promise to every guest. We are sorry that your stay was disappointing and left you feeling unsafe and uncomfortable. Please know that your feedback has been taken very seriously. We are reviewing the matters you’ve raised, and immediate action is being taken to investigate and addr... read more
Awfu non reception for a room they didn't have Tried to check in Firday evening they said they had no room. Did not matter I had a confirmed reservation email. Hotels.com makes it impossible to report problem online. Extended Stay local says they can't help, call the 800# main office Mon-Fri. I have a pending charge for a room I did not get access to, and must now dispute. Valentines evening was impossible to find something else in the metro area. Will never use hotels.com again nor extended stays. Rude unhelpful reception.
Business response:
Dear Anonymous,Thank you for taking the time to share your comments. We are very sorry for the issues you had with your reservations. We completely understand how frustrating it must have been. Please know we take your concerns seriously, and we're committed to addressing any concerns. Unfortunately, financial inquiries on reservations made through a third-party, prepaid booking site, must be made through them, and we suggest you contact them directly. We hope to have the opportunity to make your next visit with us outstandi... read more
This place was not what I expected. I lived in this area for a long time so I assumed it was very nice.y check in process was less than favorable but I let it go. I dropped my Apple Watch outside & I asked the front desk did anyone turn it in. The front desk agent CINDY OR CYNTHIA told me no one did. I asked her to double check. She opens drawers up front ands says nope o haven’t check out side. I used the find my device only to confirm it was in fact at the front desk. I played the sound alert over and over while she procee... read more
Business response:
Dear Ariel,Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
Second and last time staying at an Extended Stay. It's a budget hotel, I understand that, but there are limits. The Bad: Room smells musty, and the sofa mattress was stained with blood. Room had some water damage on the floors around the very old appliances. The Good: It's a place to sleep, the main bed was clean and it's generally clean otherwise, but it was annoying having the share a bed since that sofa bed was unsanitary. The area is safe and close to a bar, breakfast, and grocery. You have a full size fridge and range, ... read more
Business response:
Dear Christian,We sincerely apologize for falling short of your expectations during your recent stay. We understand that the issues you encountered compromised the quality of your experience. We will address them with our team and work hard to make necessary improvements. On a positive note, we were pleased that our hotel's in-room amenities and proximity to many local facilities met your needs. Please note that your comfort and satisfaction are our top priority. We hope you will give us a second chance to deliver the type o... read more
Nos cancelaron la primera reservación justo el mismo día que llegamos al hotel y tuvimos que buscar otro en el que por poco tampoco nos dan nuestra habitación, nos cobraron por un cuarto con 1 cama queen y un sofá y nos dieron la habitación sin sofá y además tuvimos que pagar $100 extra en nuestro presupuesto como depósito sin previo aviso.
Business response:
Dear Razzela, Thank you for sharing your experience with us. We apologize for the confusion and inconvenience regarding your reservation and the unexpected deposit. We understand how frustrating this must have been, especially after a long day of travel. Your concerns will be shared with our team to ensure better communication and avoid such situations in the future. Please know we take your feedback seriously and will use it to improve our guest experience. Thank you again for your feedback. We hope to welcome you back for ... read more
Staff and location were great, however,...kitchen looked dilapidated (waterlog damage drawers,...full kitchen, but no utensils, pots and pans, dishes,...low pressure shower,...no streaming services available on TV, I stayed at lower star hotels/motels that had streaming services,...carpet and kitchen floors felt sticky,...no free breakfast/coffee (advertised on Expedia site),...pool not available (tarp on it),...free parking, a plus
Business response:
Dear Sterling, Thank you for providing feedback regarding your recent stay with us. Our goal is to exceed our guests' expectations. Therefore, we want to extend our sincere apologies for not doing so in the areas you outlined. We're committed to addressing these concerns and ensuring that every guest receives the highest level of service and care. We are pleased you enjoyed our location and hospitality. We genuinely hope you will consider giving us another chance in the future to provide you with the stay you deserve.Sincere... read more
Frequently asked questions about Extended Stay America - Atlanta - Vinings
How is Extended Stay America - Atlanta - Vinings rated?
Extended Stay America - Atlanta - Vinings has a 3.6 star rating with 1,474 reviews.
When is Extended Stay America - Atlanta - Vinings open?
Extended Stay America - Atlanta - Vinings is open now. It will close tomorrow at 12:00 a.m.