Extended Stay America - Atlanta - Vinings

Business response:

Dear Nikka, Thank you for sharing your feedback. We regret the inconvenience caused by the missing bathroom amenities and the key card issues during your stay. We appreciate your patience and are glad to hear that one team member was accommodating, though we apologize if another did not meet your expectations. Your comments are important to us and will be used to improve our services. We hope to have the chance to provide a more seamless experience in the future. Sincerely, Hotel Management 

Business response:

Dear Claudia, Thank you for sharing your experience. We are sorry to hear that your visit did not reflect the standards we strive to maintain. Your feedback has been shared with the appropriate teams to ensure these concerns are addressed. Guest comfort is important to us, and we’re committed to making continuous improvements. We appreciate your comments and hope to have the opportunity to provide you with a more welcoming and seamless stay in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for sharing your feedback. It is nice to know you had a satisfactory stay. However, we apologize for the inconvenience of not having staff available this morning. Your input helps us improve our service. We appreciate your stay with us and hope to welcome you back with better service in the future. Sincerely, Hotel Management 

Business response:

Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering this a rare incident, we hope to have another occasion to host you and provide you with ... read more

Business response:

Dear Guest, We're sorry that your room wasn't up to our usual standards of cleanliness, and we apologize for the distress this caused. We're taking immediate action to ensure our cleaning protocols are strictly followed. Your feedback is invaluable in helping us improve. We have informed our housekeeping and pest control teams to review the room, take action, and ensure such incidents do not happen again as we move ahead. We hope you give us another chance to show you better hospitality in the future. Sincerely, Hotel Manage... read more

Business response:

Dear Guest, Thank you for choosing our hotel for your recent visit to the city. We apologize for the issues you encountered with the air conditioning unit in your suite. Our maintenance team will be notified; thank you for bringing this to our attention. We appreciate your patience and this valuable feedback, as we always want to improve our guest experience. We hope to have another opportunity to welcome you back to our hotel. Sincerely,Hotel Management 

Business response:

Dear Guest, Thank you for your recent review of your stay at our hotel. We are sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret that this was not your experience. We have shared your feedback with our team so that these issues do not happen again. Thank you again for your feedbac... read more