This profile has been claimed by the business owner or representative.
Extended Stay America - Atlanta - Vinings
- Hotels
- Atlanta, GA
About this business
Location details
2474 Cumberland Pkwy. SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Warning - Do not Stay in this Place! - seriously - it's filthy and disgusting. The mattress that I had to sleep on for the sofa pull-out was disgusting!!! Bodily stains, etc. The filth througout the place was horrible. Then there was a fire the next day. I just left and went to the Marriott Courtyard. Honestly, the place needs to closedown and remodel and then hire staff that is cable of properly cleaning the place.
Business response:
Dear Jack, We are very disappointed to hear about the concerns you experienced while with us. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately and genuinely appreciate your bringing this to our attention.We hope you give us another chance to show you the outstanding stay you deserve and that we are known for providing.Sincerely,Hotel Management
I hope this message makes it to the CEO/President of Extended Stay. First Problem: We got to our room about 9:30p after a long 3h drive. I had booked two rooms through a 3rd party over a week in advance. At checkin we were informed that the rooms had been oversold. They only had one room left. I asked were they going to help us find other accommodations. The answer was they didn't do that. They told us they had one room left and she was happy to show it to us. It was a room with 1Q bed and a sleeper sofa. We are nearly 60 ye... read more
Business response:
Dear Suzanne, Thank you for your review and staying at our hotel. We certainly apologize for the multiple issues you encountered and regret disappointing you. We have shared your feedback with our team to ensure these concerns are addressed appropriately. We wish you safe travels!Sincerely,Hotel Management
Horrible conditions. Dog/human urine on steps. Disgusting and unhealthy environment for the guests and employees
Business response:
Dear Jennifer, We've received your feedback and want to assure you that we have strict quality standards in place to prevent the issues you experienced. Our goal is to offer a clean, comfortable hotel experience at an affordable price for our guests. We apologize for the unacceptable cleanliness and hotel conditions you described and will address this with our staff. Thank you for choosing us. We appreciate your business.Sincerely,Hotel Management
Elevator didn’t work… had to walk thru the stairs up to 4 floor ! Couldn’t sleep cause people hanging out around the hotel making noise..
Business response:
Dear Lester, We are glad you stayed with us recently, and we appreciate you taking the time to post comments about your experience. We are sorry your sleep was disturbed by noise from nearby guests. Our front desk is always available to help with concerns like these, and we are truly sorry we were not aware of the noise problem. We would have been happy to resolve the issue or move you to another suite. Further, we regret the sudden breakdown of the elevator which caused discomfort. Our technical team is already at work to c... read more
The toilet was running and noisy. I went to the bathroom...it would not flush
Business response:
Dear John, Thank you for choosing us. Our goal is always to take excellent care of our guests; therefore, we apologize that this was not your experience. As a team, we truly value feedback that allows us to make positive changes for the future. However, we apologize for the issues you experienced with the difficulties in your bathroom. Our front desk is always available and happy to help make your stay as comfortable as possible. We hope to have another occasion to host you in the future and provide you with the seamless sta... read more
Frequently asked questions about Extended Stay America - Atlanta - Vinings
How is Extended Stay America - Atlanta - Vinings rated?
Extended Stay America - Atlanta - Vinings has a 3.6 star rating with 1,474 reviews.
When is Extended Stay America - Atlanta - Vinings open?
Extended Stay America - Atlanta - Vinings is open now. It will close tomorrow at 12:00 a.m.