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Extended Stay America - Atlanta - Vinings
- Hotels
- Atlanta, GA
About this business
Location details
2474 Cumberland Pkwy. SE, Atlanta, GA, 30339, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Walls were dirty, floors were sticky. No front desk staff.
Business response:
Dear Claudia, Thank you for sharing your experience. We are sorry to hear that your visit did not reflect the standards we strive to maintain. Your feedback has been shared with the appropriate teams to ensure these concerns are addressed. Guest comfort is important to us, and we’re committed to making continuous improvements. We appreciate your comments and hope to have the opportunity to provide you with a more welcoming and seamless stay in the future. Sincerely, Hotel Management
Our stay was ok. Nothing much to mention. No staff this morning.
Business response:
Dear Guest, Thank you for sharing your feedback. It is nice to know you had a satisfactory stay. However, we apologize for the inconvenience of not having staff available this morning. Your input helps us improve our service. We appreciate your stay with us and hope to welcome you back with better service in the future. Sincerely, Hotel Management
The property was nothing as advertised. The pool is closed until further notice. The beds(mattresses/sheets) were dirty/stained. The room looked run down and I was not able to get in touch with no one after check in. So I contacted Expedia immediately and left the property because my family could not be in there.
Business response:
Dear Guest, Thank you for choosing us and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Considering this a rare incident, we hope to have another occasion to host you and provide you with ... read more
Fleas
Business response:
Dear Guest, We're sorry that your room wasn't up to our usual standards of cleanliness, and we apologize for the distress this caused. We're taking immediate action to ensure our cleaning protocols are strictly followed. Your feedback is invaluable in helping us improve. We have informed our housekeeping and pest control teams to review the room, take action, and ensure such incidents do not happen again as we move ahead. We hope you give us another chance to show you better hospitality in the future. Sincerely, Hotel Manage... read more
Air conditioning in the room did not work.
Business response:
Dear Guest, Thank you for choosing our hotel for your recent visit to the city. We apologize for the issues you encountered with the air conditioning unit in your suite. Our maintenance team will be notified; thank you for bringing this to our attention. We appreciate your patience and this valuable feedback, as we always want to improve our guest experience. We hope to have another opportunity to welcome you back to our hotel. Sincerely,Hotel Management
Floors were gross extremely filthy. Room was muggy. Towels weren’t the cleanest.
Business response:
Dear Guest, Thank you for your recent review of your stay at our hotel. We are sorry to read your comments and would like to start by offering you our apologies for any inconvenience caused. Our main goal is to provide an exceptional stay for our guests with comfortable accommodations and a responsive, friendly staff. After reading the details of your time with us, we regret that this was not your experience. We have shared your feedback with our team so that these issues do not happen again. Thank you again for your feedbac... read more
The elevator doesn’t work at first it was constantly stuck the halls smell of urine they want to inspect your rooms invading your privacy they don’t change your linen until 2 weeks per sign at front seat they charge you if you need new towels someone urinated in the stairway I could go on an the staff asking for a 5star review I was even called to do so it was very unsafe
Business response:
Dear Guest, Thank you for taking the time to share your experience with us. We are deeply saddened and concerned to read about the issues you encountered during your stay. What you described falls far below the comfort, cleanliness, and respect we promise to every guest. We are sorry that your stay was disappointing and left you feeling unsafe and uncomfortable. Please know that your feedback has been taken very seriously. We are reviewing the matters you’ve raised, and immediate action is being taken to investigate and addr... read more
Awfu non reception for a room they didn't have Tried to check in Firday evening they said they had no room. Did not matter I had a confirmed reservation email. Hotels.com makes it impossible to report problem online. Extended Stay local says they can't help, call the 800# main office Mon-Fri. I have a pending charge for a room I did not get access to, and must now dispute. Valentines evening was impossible to find something else in the metro area. Will never use hotels.com again nor extended stays. Rude unhelpful reception.
Business response:
Dear Anonymous,Thank you for taking the time to share your comments. We are very sorry for the issues you had with your reservations. We completely understand how frustrating it must have been. Please know we take your concerns seriously, and we're committed to addressing any concerns. Unfortunately, financial inquiries on reservations made through a third-party, prepaid booking site, must be made through them, and we suggest you contact them directly. We hope to have the opportunity to make your next visit with us outstandi... read more
Frequently asked questions about Extended Stay America - Atlanta - Vinings
How is Extended Stay America - Atlanta - Vinings rated?
Extended Stay America - Atlanta - Vinings has a 3.6 star rating with 1,409 reviews.
When is Extended Stay America - Atlanta - Vinings open?
Extended Stay America - Atlanta - Vinings is open now. It will close tomorrow at 12:00 a.m.