Extended Stay America - Auburn Hills - University Drive

Business response:

Dear Rokhayatou, We appreciate your high rating and hope that you had an overall pleasant stay with us. However, we are sorry that we didn't meet all of your expectations. Thank you also for your valuable feedback regarding our breakfast options. We will work diligently to ensure a consistently satisfying breakfast for all our guests. We welcome the opportunity to ensure that your next stay with us is exceptional.Sincerely,Hotel Management 

Business response:

Dear Melanie, We are pleased to receive your generous review regarding your stay at Extended Stay America. We are glad that you had an excellent experience during your time with us. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Sincerely,Hotel Management 

Business response:

Dear Don, We appreciate your decision to stay with us and are pleased that your overall visit was satisfactory. Nevertheless, we sincerely apologize if any issues detracted from the perfection of your experience. Your feedback is highly valuable to us as it enables us to enhance our guest experience. Your choice of our hotel is greatly appreciated, and we eagerly anticipate your return to enjoy the outstanding experience for which we are renowned.Sincerely,Hotel Management