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Extended Stay America - Auburn Hills - University Drive
- Hotels
- Auburn Hills, MI
About this business
Extended Stay America Hotel Auburn Hills - University Drive is located at 3315 University Dr, Auburn Hills, MI. This business specializes in Hotels & Motels.
Location details
3315 University Dr., Auburn Hills, MI, 48326, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Overall the stay was okay but the Wi-Fi is horrible..the room smelled
Business response:
Dear Sharon, Thank you for reviewing our hotel. It is nice you had a pleasant stay. We appreciate you pointing out specific items you loved and areas where we can improve. However, we are sorry for the issues you encountered. We are evaluating the instances you mentioned, as we are committed to offering better service for our guests. Our front desk is always to help you. Considering our positive highlights, please stay with us again so we can provide you with a more satisfying experience. Sincerely,Hotel Management
Staff was very nice and pleasant. Room Needs updating and cleaned. Hair dryer in room cord was gross . Dusty in room Paint chipped on walls no extra blankets etc in rooms . Stayed one night if longer would of complained and asked for room To be cleaned and or appliances replaced
Business response:
Dear Alan, Thank you so much for sharing your experience with us! We are grateful for your kind words about our staff. However, we want to extend our sincere apologies for not doing so in the areas you outlined. Your comfort is valuable, and we're genuinely sorry for not meeting these expectations. We have taken note of your concerns and will make necessary improvements to enhance our services. We hope you will give us another opportunity to provide you with the exceptional stay you deserve.Sincerely,Hotel Management
Everyone is nice
Review This hotel has been great for me I've had a great stay while I've been here the staff is great the manager s are great Alisa and lin lin are very polite and nice Everytime I walk by them 😊
Business response:
Dear Justin, Thank you for the wonderful review of Extended Stay America. We appreciate you for the kind comments about Alisa and lin lin. We are lucky to have them as part of our team. We work hard to deliver an excellent experience for all our guests, and we appreciate you recognizing our efforts. Thank you again; we look forward to hosting you on your next visit.Sincerely,Hotel Management
The staff here are very good people very professional I never have any problems here management team takes good care of there guest very well rooms are clean all rooms have kitchen very well maintain hotel😊
I liked that it was quiet
Business response:
Dear Letitia, Thank you for the great review! It is wonderful you enjoyed your time at Extended Stay America so much! We strive for excellence and are thrilled you appreciated the quiet atmosphere! Your praise lets us know we're doing our job, and we look forward to hosting you again for another exceptional experience.Sincerely,Hotel Management
Pros: Frances at checkout was friendly and kind, and the rates were very affordable. Very close.to Oakland University. Cons: This is a very basic accommodation hotel, no frills.
Business response:
Dear Dena, Thank you for reviewing your stay at our hotel. We are delighted to read that Frances helped to make your stay even more comfortable. Your compliments will surely be shared with her. We enjoyed having you as our guest and hope to have the opportunity to welcome you back on a future visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Auburn Hills - University Drive
How is Extended Stay America - Auburn Hills - University Drive rated?
Extended Stay America - Auburn Hills - University Drive has a 4.2 star rating with 1,128 reviews.
When is Extended Stay America - Auburn Hills - University Drive open?
Extended Stay America - Auburn Hills - University Drive is open now. It will close tomorrow at 12:00 a.m.