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Extended Stay America - Auburn Hills - University Drive
- Hotels
- Auburn Hills, MI
About this business
Extended Stay America Hotel Auburn Hills - University Drive is located at 3315 University Dr, Auburn Hills, MI. This business specializes in Hotels & Motels.
Location details
3315 University Dr., Auburn Hills, MI, 48326, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Yes
The place was about what i expected for the price. We were initially sent to a room that either someone else was still staying in or hadn't been cleaned. That was unsettling.
Business response:
Dear Rebecca, Thank you for your recent visit and your feedback. We sincerely apologize for the issues you had while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we truly regret this was not your experience. Please rest assured that we will take appropriate measures to address the problem and prevent future occurrences. We take our guest’s feedback seriously and hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerel... read more
It’s alright. Second time staying there, second time I’ve had to wait five or more minutes to check in. There is rarely someone at the front desk, when they are there you are made to felt that you are inconveniencing the staff by being at the property. With so many options around I could not in good faith recommend this one.
Business response:
Dear Dylan, We are delighted to read this was your second stay with us. However, we deeply regret the inconvenience you encountered due to a lengthier than usual check-in process. Your time is valuable, and we're genuinely sorry for not meeting your expectations. Your satisfaction is important to us, and we're committed to ensuring this is not a recurring issue as we always strive to enhance our overall guest experience. We appreciate your patronage and hope to welcome you back for an improved stay in the future.Sincerely,Ho... read more
The staff was nice and the room was clean. Coffee was great and they had French vanilla creamer!! Bonus!
Frequently asked questions about Extended Stay America - Auburn Hills - University Drive
How is Extended Stay America - Auburn Hills - University Drive rated?
Extended Stay America - Auburn Hills - University Drive has a 4.2 star rating with 1,171 reviews.
When is Extended Stay America - Auburn Hills - University Drive open?
Extended Stay America - Auburn Hills - University Drive is open now. It will close tomorrow at 12:00 a.m.