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Extended Stay America - Auburn Hills - University Drive
- Hotels
- Auburn Hills, MI
About this business
Extended Stay America Hotel Auburn Hills - University Drive is located at 3315 University Dr, Auburn Hills, MI. This business specializes in Hotels & Motels.
Location details
3315 University Dr., Auburn Hills, MI, 48326, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
perfect for relax this hotel is perfect if you want cook because have all you need ...
Business response:
Thank you for sharing your experience with us! We are so pleased you had a great relaxing stay at Extended Stay America. We truly appreciate your kind comments regarding our comfortable suites with the kitchenette. We look forward to welcoming you back soon! Sincerely, General Manager
Convenient I booked a room at this hotel as it was close to the Palace of Auburn Hills. We were attending a concert there. Unlike other reviews, our room was clean. It has a big fridge with freezer, cooking elements and a microwave. There are NO utensils, plates, glasses or anything else kitchen wise in the room. The beds were comfortable in my opinion. Check-in and check-out were easy. If I was attending another event at the Palace I would not hesitate to stay here again.
Business response:
Stacey, thank you for choosing to stay with us while here for an event. It’s nice to know our location was convenient for your needs and that you liked your comfortable room. However, we are sorry our dishware policy was not shared with you during check-in. To ensure cleanliness of kitchenware, brand standards require us to make these items available at the front desk rather than leaving them in the suites. We appreciate your feedback and look forward to serving you again soon. Sincerely, General Manager
Leftovers and Overbooking The stay was okay, but the biggest thing that stuck out to me was the left over take out food in the fridge. Also, there was a group of 4 people at the service desk who claimed to have had 2 queen beds reserved, however the hotel and some other outside company overbooked them. They were not happy. They did not get their 2 queens, and I am unsure what they did for sleeping arrangements. They suggested we gave up our room because we were "behind them" in line.
Business response:
Thank you for your feedback. Please accept my apology for the experience you shared in your feedback. It is never our intention to let your down on your expectations, so I truly regret the inconvenience you had. I have shared your feedback with my team in an effort to improve our service and facilities moving forward. We hope you will choose us again the next time you are in this area. Sincerely, General Manager
Business response:
Thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America - Auburn Hills - University Drive. We look forward to welcoming you back for another outstanding experience. Sincerely, General Manager
Good location. Clean hotel
Business response:
Anacleto, thank you for sharing a kind review of Extended Stay America - Auburn Hills - University Drive. We are glad to read you were impressed with our well-kept property and the convenient location. We hope to be your hotel of choice whenever you are back in this area. Sincerely, General Manager
Business response:
Mary, we greatly appreciate your terrific rating of Extended Stay America - Auburn Hills - University Drive. We enjoyed hosting you and hope we will continue to be your hotel of choice when your plans bring you back to our area. Sincerely, General Manager
Very nice hotel. Large room. Walked to Meadowbrook amphitheater for a concert. Was about 35 minute walk. Great location. Was surprised the room was so large and included a kitchen. Friendly staff. Quick easy free breakfast: granola bars, oatmeal, muffins and coffee. Not too fancy but worked for us. Thanks!
Business response:
Stacey, thank you for being our guest. It’s our pleasure knowing you loved all the aspects of your trip, particularly our complimentary grab-and-go breakfast and your spacious room along with the kitchenette. We hope to welcome you back soon at Extended Stay America - Auburn Hills - University Drive. Sincerely, General Manager
Business response:
Matthew, thanks for being our guest. We are pleased you had an overall pleasant stay, but I am sorry we missed meeting some of your expectations. We hope you will give us another opportunity to welcome you back soon. Sincerely, General Manager
Comfort on a business trip Comfortable, Quiet and relaxing - just what I needed. Being a ground floor near the side door was nice too. Only issue was with Side door access occasionally. Front door was only a few steps more
Business response:
We are delighted to know our location close to the airport was ideal for your needs and that you were impressed with most of the aspects of our hotel. It was a pleasure hosting you, and we look forward to welcoming you back soon! Sincerely, General Manager
Frequently asked questions about Extended Stay America - Auburn Hills - University Drive
How is Extended Stay America - Auburn Hills - University Drive rated?
Extended Stay America - Auburn Hills - University Drive has a 4.2 star rating with 1,171 reviews.
When is Extended Stay America - Auburn Hills - University Drive open?
Extended Stay America - Auburn Hills - University Drive is open now. It will close tomorrow at 12:00 a.m.