Extended Stay America - Auburn Hills - University Drive

Business response:

Daniel, thanks for being our guest at Extended Stay America. We are delighted to know you liked the comfort of your well-appointed room and that our location was convenient for your needs. Your review is appreciated, and we look forward to serving you soon. Sincerely, Hotel Management 

Business response:

Thank you for your feedback. We certainly apologize for any miscommunication regarding our dishware policy. Our front desk team makes every effort to communicate details on our amenities during check-in, and it appears as if we failed to share information on the availability of our dishes. To ensure cleanliness for every guest, we keep the dishware at our front desk, and I have shared your comments with my team for improvement. We also regret any other inconvenience caused while you were here. We hope to welcome you back to ... read more

Business response:

All of us at Extended Stay America appreciate your nice rating. We are glad you had an enjoyable stay and would love to see you again soon. Sincerely, Hotel Management 

Business response:

Thank you for evaluating your stay. Your review indicates we have room for improvement in some areas. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management 

Business response:

We enjoyed seeing your five-star rating and cannot thank you enough for it. On behalf of everyone here at Extended Stay America. We invite you to come back and stay with us again when in the area! Sincerely, Hotel Management 

Business response:

Thank you for taking the time to post your feedback. We are sorry for the problems you experienced while being here and regret the inconvenience it caused. We hope you will choose us again so we can accommodate you and your family with the room of your choice. Sincerely, Hotel Management 

Business response:

Jeffery, thank you for being our guest at Extended Stay America. We are pleased to know our location was ideal for your needs and that you had an enjoyable time with us. That being said, we are sorry we missed meeting some of your expectations and have taken a note of it. We hope the positive aspects of your visit will encourage you to choose us again in the future. Sincerely, Hotel Management 

Business response:

Bruce, thank you for being our guest at Extended Stay America. We take great pride in providing our guests with a comfortable stay and rating like yours let us know we are on the right track. It was so good to have you here, and we look forward to welcoming you back soon. Sincerely, Hotel Management 

Business response:

Thanks for being a guest. Although you had a pleasant stay with us, we apologize for the odor issue you experienced here. Your feedback is discussed with our housekeeping team for review and action. We hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management