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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
A las 5:00 am se activo la alarma de incendios y nadie de los dependientes fue a avisar ni a revisar nada.. estaba haciendo un frio helante afuera..
This is an okay hotel if you want to stay in the Downtown area for cheap compared to other downtown hotels. The room seemed clean but the halways smelled really bad and there is always stains on the hallway floors. Its gets pretty noisy outside with people arguing. The people room next to us were playing super loud music, screaming, dancing making a bunch of noise and I called the front desk numerous times with no answer. Security never came and this went on to 6AM. The following morning the front desk lady offered to give u... read more
Business response:
Dear Guest, Thank you for taking the time to share your perspective regarding your stay with us. We’re glad the accommodations met your needs for value and that your room felt comfortable during your visit. We understand how important a calm environment and responsive assistance are, especially during overnight hours, and regret that parts of your stay felt less settled than expected. Your comments regarding common areas, overnight activity, and accessibility to support have been shared with leadership for awareness as we co... read more
Enjoyed my 1 night stay in Austin at this hotel! Staff was Courteous, Room was affordable and clean, Could use a bit of renovating here and there. But nothing major. Good location also.
Business response:
Dear Guest, Thank you for taking the time to share your experience at Extended Stay America. We are pleased to hear that you enjoyed your stay and found our staff courteous, the room clean, and the rate affordable. We appreciate your honest feedback regarding areas that could use some renovation, as guest input helps guide our ongoing improvements. It is also great to know that our convenient location added value to your visit. We truly appreciate you choosing to stay with us and hope to have the opportunity to provide you w... read more
The checkin process was super slow, other tha t that it was ok
Business response:
Dear Guest, We sincerely apologize for the slow check-in process and understand how it may have affected the start of your stay. Your comments have been shared with our front desk team to help improve efficiency and ensure a smoother experience for future guests. We are glad to hear that aside from this issue, your stay was satisfactory. Your input is valuable in helping us enhance our services, and we truly appreciate you taking the time to provide it. We look forward to welcoming you back for an even better experience. Sin... read more
À l'arrivée, le personnel n'est pas très courtois... Chambre vieillissante
Business response:
Dear Guest, Thank you for sharing your feedback with us. We sincerely apologize for the experience you had during your stay, particularly regarding the courtesy of our staff and the condition of your room. Your comments are valuable and have been shared with the team. We are committed to providing a comfortable and welcoming environment for all our guests . We truly appreciate your patience and understanding and look forward to the opportunity to welcome you back for a much-improved stay. Sincerely, Hotel Management
Todo limpio y en su lugar
Good location
Business response:
Dear Guest, It was a pleasure hosting your recent stay at Extended Stay America! Thank you for your generous comments and for highlighting our convenient location. We are glad to know you appreciated the easy access to the places of your interest. We hope you choose us again the next time your travels bring you to the city. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 3.4 star rating with 2,795 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.