This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Prior requests weren’t taken care of by staff. The key card didn’t work getting in hotel and room. Went twice to front desk for keys to be reactivated and swapped. 3rd floor leak had hallway under construction and made look dirty. Rooms were nothing special. Was nothing special and only stayed 1 night.
Business response:
Dear Marco, Thank you for sharing your experience with us. We sincerely regret that your stay did not meet expectations and that we fell short of addressing your requests. Guest satisfaction is our top priority, and we’re disappointed to hear that the key card issues impacted your comfort. We appreciate your feedback regarding the room and hallway conditions. While maintenance and improvements are necessary, we certainly understand how they can affect the overall experience. Your comments will help us ensure a smoother and m... read more
This was my 2nd stay at this hotel due to location. The staff was very friendly and the room was clean. The towels were even soft! The building is older but modern and the location is great for downtown activities. Walking distance to Palmer Event center South Congress (SoCo) shopping district as well as food. I will stay there again next year.
Affordable Comfort Near S Congress & Bat Bridge This has been our go-to hotel in Austin for literally decades. It’s a 10 minute walk to the heart of South Congress St, the Bat Bridge, and Town Lake, and offers all the amenities you would want for an extended stay. The staff will go way above and beyond to help out, including receiving packages, providing kitchen items, and arranging very late check out times. This Extended Stay may be the last affordable hotel in one of the most expensive cities in the entire US and we highl... read more
Business response:
Dear valued guest, We're thrilled that our hotel has been your go-to spot in Austin for decades! We're grateful for loyal guests like you who appreciate our convenient location near South Congress Street, the Bat Bridge, and Town Lake. Thank you for highlighting our staff's dedication to going above and beyond. It's wonderful to know our team's efforts haven't gone unnoticed! We're proud to offer affordable comfort in a pricey city, and your kind words mean the world to us. We look forward to welcoming you back for many more... read more
Price for overnight stay too high and on the go breakfast.
Business response:
Dear Guest, Thank you for sharing your thoughts about your recent stay. We're glad your experience was satisfactory, and we appreciate the convenience of our grab-and-go breakfast. However, we understand you felt the price was slightly higher than the value received. We take all feedback seriously and will review our pricing strategy to ensure it aligns with the quality and services we provide. We appreciate your remarks and hope you'll give us another chance to meet your expectations in the future. Sincerely, Hotel Manageme... read more
Super friendly
Old hotel, but good enough for what I paid. Just needed a place to sleep. The bed was comfortable. Great location.
Business response:
Dear Guest, Thank you for sharing your thoughts about your stay. We're glad that the hotel's location worked well for you and that you enjoyed the comforts of the bed. We're pleased that we could provide a good space for you to rest at a fair price. We hope to welcome you back if you need accommodations in the area again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,803 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.