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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great time
Business response:
Dear Guest, It was a pleasure to read your fantastic review of Extended Stay America. We strive to provide our guests with outstanding hospitality, and your compliments serve as an encouragement to all of us. Thank you for the recommendation, and we hope to be your hotel of choice every time you visit the city.Sincerely, Hotel Management
It seems like the property is understaffed. We had to wait a half hour at check-in time for someone to show up at the front desk to check us in. The employee was very courteous though. When we unlocked the room, it had not been cleaned yet, which was disappointing. The property is worn and could use some updates. The bathroom sink didn't drain. Later when my friend tried to check in with a reservation, they were told they were full. Not the greatest experience.
Business response:
Dear Teresa,Thank you for taking the time to share your experience. We apologize for the delay at check-in and the condition of your room upon arrival. While we’re glad to hear our team member was courteous, we understand how frustrating these issues must have been. Your feedback is valuable, and we will share your concerns with our staff to work on improving efficiency and maintenance. We hope you’ll consider giving us another chance to provide a smoother and more comfortable stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,773 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.