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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The hotel had a certain smell, almost of that mold, the bathroom tub was not as clean as it needed to be, on the last night of my stay the smoke alarm in my room began to beep due to low battery.
Business response:
Dear Guest, Thank you for your feedback regarding your recent stay. We sincerely apologize for the issues you encountered, particularly concerning cleanliness and maintenance. Your comments about the room's environment and the bathroom tub are concerning, as we strive to provide a comfortable stay for our guests. We take such matters seriously and will address them with our housekeeping team. Additionally, we regret the inconvenience caused by the smoke alarm beeping. This is not the standard of service we aim to uphold. You... read more
Great desk staff, I should’ve known better to book downtown on a Friday night.
Business response:
Dear Kevin, Thank you for your kind words about our desk staff at Extended Stay America! We appreciate your understanding regarding the challenges of booking downtown on a busy Friday night. We are glad you enjoyed your experience with our team and hope to welcome you back for a more relaxing stay in the future.Sincerely,Hotel Management
La ubicación del hotel es genial, el personal es muy amable, y la relación calidad/precio fue buena. Hay estacionamiento en el hotel lo cual es punto a favor. Lo único por lo que no doy 5 estrellas son 2 cosas: 1. El edificio por dentro si le hace falta remodelación y se escucha mucho ruido del resto de las habitaciones y 2. El horario del desayuno es muy corto.
The team was very kind and helpful and the rooms were very comfortable! The wifi was also quite good for work. The hotel is very close to downtown and to a beautiful park just beside Colorado River. It was a great choice!
Business response:
Dear Pablo,Thank you for taking the time to leave such wonderful feedback about Extended Stay America. We're thrilled that our property exceeded your expectations in every way. Our goal is to provide a warm, inviting atmosphere that feels like home, and we're honored to have been your hotel of choice. It was our pleasure to host your stay, and we look forward to your next visit.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,773 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.