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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
El hotel es muy antiguo y tiene malos olores , hay gente viviendo allí y como se puede cocinar hay oleres a comida, no lo recomiendo. The hotel is very old and has bad smells, there are people living there and since you can cook there are smells of food, I do not recommend it.
Business response:
Dear Misael, Thank you for choosing to stay with us. We apologize for not meeting your expectations during your recent stay at our hotel. We sincerely regret any inconvenience you experienced, especially regarding your concerns with the upkeep of our property, which is of utmost importance to us. Your feedback is invaluable, and we will address this matter with our housekeeping team to ensure such oversights do not recur. Your satisfaction is our top priority; therefore, we sincerely hope you will consider granting us anothe... read more
Simple but nice studio suite. The hotel has basic amenities and the breakfast was to-go style consisting of muffins, instant oatmeal, bananas, oranges + coffee, which was fine with us. Other than some stained spots on the carpet, the room was clean, the bed was very comfy and very quiet overnight. The kitchenette was a nice extra, especially the fridge which we used for leftovers. The location is awesome and very convenient with easy access to major roads and is close to some of Austin's many attractions. For the price, the ... read more
Business response:
Dear Kevin, Thank you for taking the time to share your experience! We’re delighted that you enjoyed our convenient location, comfy bed, and kitchenette. We’re glad the to-go breakfast and overall value met your expectations. We appreciate your feedback on the carpet stains and will address this with our team to ensure improvements. It’s wonderful to hear you found the suite to be a good value and that you had a quiet stay. We look forward to welcoming you back to Extended Stay America!Sincerely,Hotel Management
Near many attractions of Austin such as kayaking, the bat watching area, 6th Street.
Great hotel! The hotel was really nice and the staff was great! Had a slight problem, but one of the girls worked really hard to fix it and I really appreciated it!! Overall stay was great after!!
Business response:
Dear Colleen, We value you as our guest and appreciate your taking the time to review our hotel. We are happy you enjoyed your stay with us at Extended Stay America and were pleased with the excellent team that was attentive to your needs and resolved them to your satisfaction. Thank you for being our guest and for your feedback. We wish you all the best with your travels!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,773 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.