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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
So easy and comfortable, with the best staff ever.
Business response:
Dear Kay,Thank you so much for this excellent review. We are glad that everything went great during your stay and that our warm and welcoming environment made for a memorable experience. Thank you especially for recognizing our devoted staff, as they truly love to deliver exceptional hospitality to each and every guest. We look forward to welcoming you back for another enjoyable stay with Extended Stay America.Sincerely,Hotel Management
Good Accurate value for money
Pros: Room was comfortable and mostly clean. Staff was great. Convenient location, adequate parking. Decent price. Cons: The whole place smelled foul. No coffee maker in room, terrible water pressure. This may be a seasonal issue, but the main entrance is very close to a site where large numbers of homeless people gathered during my stay. At times, they were wandering the halls and lobby. At one point, one of them defecated on the ground outside literally next to the front entrance door, then walked inside looking for a bath... read more
Business response:
Dear Brian,Please accept our apologies for any disappointment you felt during your stay. Providing outstanding customer service to every one of our guests has always been our top priority, and we regret that this was not your experience. Therefore, we are genuinely sorry to learn about the issues with your accommodations, and we understand any discomfort or frustration it may have caused. We have noted all of your concerns, and we will share these issues with our team to ensure better services in the future. We hope you will... read more
Good location and quiet
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,773 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.