Extended Stay America - Austin - Downtown - Town Lake

Business response:

Dear Enrique, Thank you for choosing Extended Stay America! We’re delighted to hear that you had a comfortable visit and felt at ease during your stay. Our team works hard to make each guest feel welcome, and it’s always rewarding to know that their efforts made a positive impact on your experience. We truly appreciate you taking the time to share your thoughts and hope you’ll consider staying with us again for another relaxing, enjoyable visit. Sincerely, Hotel Management 

Business response:

Dear Eileen, Thank you for taking the time to share your feedback. We want to better understand the concerns you encountered during your stay. Your comments are very important to us, and we would greatly appreciate if you could provide additional details so we can address the issues, if any, with our team. Our goal is always to provide a clean, comfortable, and welcoming environment for all guests, and your input helps us improve. We look forward to welcoming you back. Sincerely, Hotel Management 

Business response:

Dear Travis, Thank you for taking the time to share your feedback with us. We are glad to hear that you had a positive experience during your stay at Extended Stay America. Your comments motivate us to continue providing a clean, comfortable, and welcoming environment for all our guests. Ensuring that each stay is enjoyable and meets expectations is always our top priority. We greatly appreciate your input, as it helps us maintain and improve the quality of our services. We look forward to welcoming you back for another plea... read more