This profile has been claimed by the business owner or representative.
Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Clean and smooth! The front desk receptionist was great. Location is exceptional to Lady Bird Lake for enjoying a morning walk and downtown just across the Colorado River! Will definitely return!!
I was quite disappointed with the service I’ve received. It was not genuine and didn’t offer the extra step to help you solve a problem. The pillows were terrible like it didn’t even seem like it was a pillow. The worse part was on my last morning, they forgot to tell me that the water was going to be turned off and I had to use wipes and a face towel instead of being able to take a shower. The hotel overall is fine for the price you’re paying but the quality of service isn’t there.
Business response:
Dear Marie-Christine,We sincerely apologize for the disappointing experience you had during your stay. It's troubling to learn that the service you received didn't meet your expectations. The issue with the pillows and the lack of communication regarding the water shutdown is certainly not the standard we strive for, and we deeply regret the inconvenience it caused. Your feedback is valuable to us, and we will address these areas with our team to ensure a more positive experience for the future. Please accept our apologies, ... read more
I had a really good stay.
Very nice hotel
Beautiful Caring, peaceful quiet, flexible clean.. My. Favorite...Extended. Stay, thus. Far... Thank. You. So. Much....
Business response:
Dear Christie,Thank you for choosing Extended Stay America and for your fantastic review. We’re thrilled that you enjoyed your stay and found our atmosphere to be welcoming and serene. Your appreciation means a lot to us, and we’re committed to continuously enhancing our service. Thank you again for including us in your travel plans. It would be a pleasure to welcome you back anytime you visit our area.Sincerely,Hotel Management
Breakfast was pathetic plastic single use utensils and serving packets only fresh fruit were black bananas Amerika is obese and unhealthy because of this type of poisonous foods Otherwise hotel is ok except for vending machines that have nothing but expensive water
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,773 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.