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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Our stay at this hotel was as expected. It was a bit run down, but at least clean. We needed to use the pull-out couch and while we were able to get sheets, there were no clean blankets or pillows available for us. That would have made the trip better. The staff at the front desk was very courteous and tried to help us as best as they could.
Just so so
Business response:
Dear Yue, Thank you for staying with us and leaving a review. It is good to know you had a satisfactory time here. It was our pleasure accommodating you, and we hope to see you the next time your travels bring you to our area.Sincerely,Hotel Management
Great location and price. Room clean, comfy bed. Although it has a kitchen, you have to ask for kitchen supplies, even cups, I actually liked this , so I knew that all dishes they gave me were clean and sanitized. But it would have been nice to have some dish soap. They have a security guard in the parking area which was nice, felt safe. Big downside was they did NOT have an ice machine.. you had to make it in the freezer,,which then wasn't ready for use. So BRING ICE.
Business response:
Dear Laura, On behalf of our team at Extended Stay America, thank you for your generous rating. We strive to deliver comfortable accommodations combined with great amenities and memorable service to every guest; we appreciate you noticing our efforts. We also appreciate your kind words regarding our location. We will discuss your observations regarding the ice machine with our team, and we are grateful for the feedback that helps us better serve our guests. We enjoyed hosting your visit, and we look forward to seeing you soo... read more
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 3.4 star rating with 2,795 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.