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Extended Stay America - Austin - Downtown - Town Lake
- Hotels
- Austin, TX
About this business
Location details
507 S 1st St, Austin, TX, 78704, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room needed cleaning; the bin in the bathroom had rubbish from previous occupants and there was a slice of cheese on the bed frame.
Business response:
Thanks for taking the time to review our hotel. We apologize for the cleanliness issue you encountered in your room and regret the inconvenience caused. We have asked our housekeeping staff to be more diligent in their efforts and also to thoroughly inspect the suite before accommodating to our guests. We appreciate your feedback and hope to host you again in the future for a better stay. Sincerely, Hotel Management
The woman at the check in desk was really great . She was having computer trouble but she did not make us wait . She gave us the keys to our room and solved the computer problem later . She was one of the nicest front desk persons that we have ever met . They are fortunate to have her. The room also was spotless .
Business response:
We appreciate your terrific review of Extended Stay America. Hospitality is what we do best, and we thank you for acknowledging our efforts. We will certainly relay your compliments with the associate you mentioned! Thank you for staying with us, and we look forward to welcoming you back soon. Sincerely, Hotel Management
Property was ok for an extended stay. Very disappointed no coffee maker and coffee in room. Very disappointed no cups/glasses to drink from, no ice available.
Business response:
Thank you for being our guest. We're glad overall you had a pleasant time with us, but we're sorry for the inconvenience you had due to our dishware policy. Please know the kitchenware for your room is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to our guests upon request. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
Since I purchased the hotel room on Expedia I didn't expect a luxury room. The room was large, adequate with a kitchenette. I liked the location and free parking. Our check in receptionist was somewhat curt but she warmed up a little as we chatted. The ac was an old unit that was pretty noisy but at least we had ac. I would'nt call the snack bars continental breakfast, it should just be called snacks. Otherwise the room was just adequate.
Business response:
Cyndy, thank you for selecting us for your needs. We are delighted to read you liked the spaciousness of your room and the added comfort of having a kitchen to cook meals of your choice. However, we are sorry for the inconvenience you had. Your feedback for the functioning of the HVAC unit and our breakfast offerings will help us deliver better future guest’s experiences going ahead. It was a pleasure serving you, and we hope to see you again soon. Sincerely, Hotel Management
WiFi was slow but mostly functional. Two separate room keys failed to work on the second day. Guy who checked me in was super nice.
Business response:
David, thank you for choosing us. We delighted to know you had a pleasant stay with us that our offerings were to your satisfaction. However, we regret the inconvenience you had concerning the key card. It was a pleasure to have you as a guest at Extended Stay America, and we hope to see you again soon. Sincerely, Hotel Management
the bathrooms, specifically the shower faucet didn't work very well. It can also use some updating to match the room. comfortable and clean overall.
Business response:
We appreciate you taking the time to post your review of Extended Stay America. It feels great to know you liked our calm atmosphere and that you had a relaxing stay in your room. Your feedback for the faucet of the shower in your room has been shared with the maintenance team for review and action. Thank you for being our guest, and we look forward to seeing you soon. Sincerely, Hotel Management
just average are stay was average, the room was not cleaned, there was not dryer and curtains in the bathroom, only coffee for breakfast
Business response:
Javier, thank you for being our guest. We're sorry for the inconvenience you had due to our housekeeping policy. Please know since we are an extended stay hotel, our housekeeping is done on a weekly basis to respect the privacy of our guests, but it is available upon request at a minimal fee. Also, know the items such as hairdryers are kept at the front desk and are always complimentary. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Austin - Downtown - Town Lake
How is Extended Stay America - Austin - Downtown - Town Lake rated?
Extended Stay America - Austin - Downtown - Town Lake has a 4.1 star rating with 1,776 reviews.
When is Extended Stay America - Austin - Downtown - Town Lake open?
Extended Stay America - Austin - Downtown - Town Lake is open now. It will close tomorrow at 12:00 a.m.