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Extended Stay America - Austin - North Central
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8221 N Interstate Hwy 35, Austin, TX, 78753, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Minimal breakfast and questionable customers The hotel is a good location but we were surprised by the conditions of the room. The breakfast was oatmeal, granola bars, and muffins for the food. The only beverage that was offered was coffee. There is no swimming pool, jacuzzi, or ice machine. Some of the customers that stayed there were on the "shady" side and smelled like marijuana.
Business response:
It is disheartening to read that you found any part of your stay not as you had hoped for. It is our desire to exceed our guests’ expectations in every way from service to amenities. We wish you would have reached out regarding your concerns while you were onsite so we could make every attempt to gain your complete satisfaction. We will conduct an audit of the websites to ensure our amenities are listed accurately so our guests are not disappointed. Thank you for sharing your comments. Now that you are a bit more familiar wi... read more
I LOVE IT!!! DIDN'T WANT TO LEAVE I had the most relaxing experience staying at this hotel!!! The staff was nice, friendly and patient treating customers the way the deserved to be treated. I loved how they had breakfast although it's not a full out meal but still I got more than what I paid for in the room I stayed in-I was very impressed. I hated to leave but work duties call for traveling; I will definitely stay there again until I find a house; it was best hotel I've stayed in.
Business response:
Thank you so much for your glowing review of Extended Stay America - Austin - North Central. We are thrilled to read you found us to be a great value and that you loved your spotless room, along with our courteous service and convenient location. Your feedback is much appreciated, and we cannot wait to welcome you back. Sincerely, General Manager
YIKES - not again Nice enough place and I would stay again if it were not for the location. There were thuggish types hanging out in the back of the hotel all the time. When we arrived, left for the evening, returned at 2am, and checked out. It was unsettling and appeared to me to be a place one would go to purchase drugs.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Review loved it here!
Business response:
Chelle, thank you for being our guest and taking the time to review your experience at Extended Stay America-Austin-North Central. It’s great to know you enjoyed your stay thoroughly, and we hope you will come again for another great visit in the near future. Sincerely, General Manager
Disappointed The location makes it difficult to turn in and out of. I loved the suite concept, but certainly needs some cleaning. The lobby rug was never cleaned while we were there. There was no coffee made and we had to wait. The breakfast wasn't breakfast.
Business response:
Camille, thank you for your candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
Business response:
Roberto, thank you for the excellent rating regarding your stay at Extended Stay America - Austin - North Central. We are glad you had a pleasant visit. We hope to welcome you back soon. Safe travels! Sincerely, General Manager
Business response:
Antonio, thank you for your visit. We are glad to see you had an overall great stay, but we truly apologize for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
Comfy Staff is great....they all have great customer service.
Business response:
Cris, many thanks for taking the time to review your stay at Extended Stay America - Austin - North Central. It's so nice to read you had an enjoyable visit and that our associates made such a wonderful impression. I'll be sure to share your compliments with them as it will make their day. Your feedback is much appreciated. Please come back and see us again soon. Sincerely, General Manager
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Austin - North Central
How is Extended Stay America - Austin - North Central rated?
Extended Stay America - Austin - North Central has a 4.1 star rating with 1,008 reviews.
When is Extended Stay America - Austin - North Central open?
Extended Stay America - Austin - North Central is open now. It will close tomorrow at 12:00 a.m.