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Extended Stay America - Austin - North Central
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8221 N Interstate Hwy 35, Austin, TX, 78753, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No ice machines or
Business response:
Darrell, thank you for posting a review of your stay. We are happy you enjoyed your overall visit. We receive many positive comments regarding our full size refrigerator/freezer which includes ice trays. Therefore we do not have ice machines on our property, and we apologize for your disappointment. I hope the positive aspects of your stay will bring you back to our hotel. Sincerely, General Manager
Business response:
Frederick, thanks for the perfect rating. We are glad you had a wonderful time at Extended Stay America - Austin - North Central. We look forward to welcoming you back for another outstanding experience. Sincerely, General Manager
Business response:
Terry, many thanks for taking the time to post your generous ratings online. It was a pleasure to have you as our guest, and we hope to see you again soon at Extended Stay America - Austin - North Central. Sincerely, General Manager
Business response:
Javier, thank you so much for the terrific rating regarding your stay at Extended Stay America - Austin - North Central. Making sure that each guest's experience is flawless is what we strive for every day, and your recognition of our efforts goes a long way in motivating us to do even better. We hope you are already planning another trip our way. Sincerely, General Manager
Not Satisfied When you drive up to the location it looks great. Every hotel that I have stayed at has had a pool. This one did not..they poured cement in pool. That was a disappointment. When I leave my hotel room I am use to the cleaning staff to give me clean towels, sheets, and bathroom tissue. That was not the case at this hotel stay. We arrive at our room at 1 am just the way we left it. Needed clean towels and bathroom tissue. We went to the front desk and no one was around. We saw the security guard and he's the one t... read more
Business response:
Thank you for being loyal towards our brand. We certainly apologize for the issues you encountered which led to a disappointing stay as it is never our intention to lose focus on providing you with the hospitality you deserve. We will be sure to share your feedback with the entire team and will use it as a training tool to improve our performance. We truly regret the inconvenience caused, and please give us another opportunity to make a better impression on your next visit to our area. Sincerely, General Manager
very nice room
Business response:
Bradley, thank you for sharing your nice comments regarding your stay at Extended Stay America - Austin - North Central. It is great to know you were happy with your room and had a comfortable visit. We look forward to welcoming you back for another enjoyable experience! Sincerely, General Manager
Room and service sucked When I got in there the floors were dirty, we Hank soap or cups. I'm not happy
Business response:
Jarius, thank you for taking the time to give us your feedback. You are absolutely correct to expect a clean, well-maintained property as your home away from home when traveling, and I apologize for failing to provide that for you. My staff and I are taking steps to ensure every detail from the first impression at check-in to the final at check-out and will focus on providing a better experience for every guest entering our doors. We truly regret the inconvenience caused, and please give us another chance to provide you with... read more
Minimal breakfast and questionable customers The hotel is a good location but we were surprised by the conditions of the room. The breakfast was oatmeal, granola bars, and muffins for the food. The only beverage that was offered was coffee. There is no swimming pool, jacuzzi, or ice machine. Some of the customers that stayed there were on the "shady" side and smelled like marijuana.
Business response:
It is disheartening to read that you found any part of your stay not as you had hoped for. It is our desire to exceed our guests’ expectations in every way from service to amenities. We wish you would have reached out regarding your concerns while you were onsite so we could make every attempt to gain your complete satisfaction. We will conduct an audit of the websites to ensure our amenities are listed accurately so our guests are not disappointed. Thank you for sharing your comments. Now that you are a bit more familiar wi... read more
I LOVE IT!!! DIDN'T WANT TO LEAVE I had the most relaxing experience staying at this hotel!!! The staff was nice, friendly and patient treating customers the way the deserved to be treated. I loved how they had breakfast although it's not a full out meal but still I got more than what I paid for in the room I stayed in-I was very impressed. I hated to leave but work duties call for traveling; I will definitely stay there again until I find a house; it was best hotel I've stayed in.
Business response:
Thank you so much for your glowing review of Extended Stay America - Austin - North Central. We are thrilled to read you found us to be a great value and that you loved your spotless room, along with our courteous service and convenient location. Your feedback is much appreciated, and we cannot wait to welcome you back. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Austin - North Central
How is Extended Stay America - Austin - North Central rated?
Extended Stay America - Austin - North Central has a 4.1 star rating with 1,031 reviews.
When is Extended Stay America - Austin - North Central open?
Extended Stay America - Austin - North Central is open now. It will close tomorrow at 12:00 a.m.