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Extended Stay America - Austin - North Central
- Hotels
- Austin, TX
About this business
Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.Free grab-and-go breakfast: Jumpstart your day with a free grab-and-go breakfast that includes a variety of breakfast bars and muffins, hot cereal, coffee, and tea.
Location details
8221 N Interstate Hwy 35, Austin, TX, 78753, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
YIKES - not again Nice enough place and I would stay again if it were not for the location. There were thuggish types hanging out in the back of the hotel all the time. When we arrived, left for the evening, returned at 2am, and checked out. It was unsettling and appeared to me to be a place one would go to purchase drugs.
Business response:
Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.
Review loved it here!
Business response:
Chelle, thank you for being our guest and taking the time to review your experience at Extended Stay America-Austin-North Central. It’s great to know you enjoyed your stay thoroughly, and we hope you will come again for another great visit in the near future. Sincerely, General Manager
Disappointed The location makes it difficult to turn in and out of. I loved the suite concept, but certainly needs some cleaning. The lobby rug was never cleaned while we were there. There was no coffee made and we had to wait. The breakfast wasn't breakfast.
Business response:
Camille, thank you for your candid review. We want every guest who stays with us to have a comfortable experience and to depart with a lasting favorable impression. We fell short in making that happen for you, and we are truly sorry. Although your experience is not typical of our service delivery, we obviously have room to improve, and we assure you we will. We hope you will consider giving us the opportunity to make it up to you on a future visit. Sincerely, General Manager
Business response:
Roberto, thank you for the excellent rating regarding your stay at Extended Stay America - Austin - North Central. We are glad you had a pleasant visit. We hope to welcome you back soon. Safe travels! Sincerely, General Manager
Business response:
Antonio, thank you for your visit. We are glad to see you had an overall great stay, but we truly apologize for failing to meet all of your expectations. It was good to have you here, and we hope you will give us another chance to provide you with a better stay experience. Sincerely, General Manager
Comfy Staff is great....they all have great customer service.
Business response:
Cris, many thanks for taking the time to review your stay at Extended Stay America - Austin - North Central. It's so nice to read you had an enjoyable visit and that our associates made such a wonderful impression. I'll be sure to share your compliments with them as it will make their day. Your feedback is much appreciated. Please come back and see us again soon. Sincerely, General Manager
Business response:
Thank you for staying with us and taking the time to share your review. Our goal is to maintain the highest standards, and we apologize for falling short of this. We hope to have the opportunity to make your next stay perfect in every respect. Sincerely, General Manager
Nice inexpensive alternative close to downtown Bed and shower were great! Room was clean. Breakfast was questionable with 2 choices of granola bars and coffee. Overall a great stay!
Business response:
Thank you very much for staying at our hotel. It’s our pleasure knowing you loved your spotless room along with the bed and our in-room amenities. We hope to welcome you back soon at Extended Stay America - Austin - North Central. Sincerely, General Manager
The hotel was alright, but I was NOT pleased with the "breakfast included" aspect of my booking. All they had was coffee, hot water, tea bags, and granola bars out and they called it "breakfast on the go". That is NOT what the booking description mentioned and should be taken off for the near future so it won't confuse potential guests. Also, our bathroom and room was crawling with tiny roaches. Didn't bother us much, but it definitely is unsanitary. Our room also smelled of cigarette smoke when we first walked in and our TV... read more
Business response:
Thank you so much for providing us with your rating and your comments. We strive for our guests to have an above average stay with us, and we apologize this was not the case for you on this visit. Our maintenance team will work with our professional pest control company to ensure any activity is kept away. We are sorry you were not pleased with our complimentary grab and go breakfast offerings. We understand it may be misleading on Hotels.com, and we continue to work with them to expand the category selections so there is an... read more
Frequently asked questions about Extended Stay America - Austin - North Central
How is Extended Stay America - Austin - North Central rated?
Extended Stay America - Austin - North Central has a 4.1 star rating with 1,031 reviews.
When is Extended Stay America - Austin - North Central open?
Extended Stay America - Austin - North Central is open now. It will close tomorrow at 12:00 a.m.